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Operations Manager

Chicago, Illinois

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Enterprise Job Description:

Manages a specific operations segment or a small operations unit of the company's operations activities . May report to a group operations manager or a Sr. Operations Manager. Involved in a variety of projects. Responsible for expense management, enterprise management, and building business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements (e.g. client inquiries, transaction research). Develops and implements new processes/procedures to improve operating efficiency and to ensure timeliness and accuracy of workflow. Decisions impact multiple product lines, customers, and associates. Modifies existing procedures and analyzes and resolves non-routine and/or moderately complex operational problems often requiring research and involvement from other business functional experts. Requires thorough operations knowledge of specific products/ services line managed, usually gained through operations experience. Forecast / manage staffing levels and capacities. Responsible for performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience.

Line of Business Job Description:

The Operations Manager will work in concert with Senior Operations Managers and Group Operations Managers and will be responsible for the day-to-day administration and management of specific functions within a single site/business operations unit.  


  • Independently coordinate preparation and review of loan/lease documentation, funding and booking/set-up on front end system of record (Rapport) for a variety of Vendor/Customer relationships following established guidelines specific to each
  • Performing assigned tasks quickly and efficiently, responding to requests for information, communicating issues to appropriate parties and ensuring that responses to Vendors/Customers (internal and external) are prompt, professional and courteous
  • Responsible for providing a consistently high level of service to Vendors/Customers in a timely manner
  • Interface on a daily basis with Operations Manager, internal associates, credit underwriters, group managing director, portfolio manager and customers as required
  • Update Exceptions Tracking System for receipt of loan monitoring requirements, post close
  • Interface with Records Administration to ensure proper routing and scanning of documents 
  • Exceptions escalation/reporting/resolution in conjunction with Operations Manager and local Credit team
  • Utilization and review of a variety of systems and reporting tools required in the support of all above-mentioned tasks

Required Skills:

  • 10+ Years of Equipment Finance experience
  • Proficient in Word and Excel
  • Detail oriented and ability to multi-task
  • Self-starter with excellent verbal, written and people skills

Desired Skills:

  • Knowledge of the Uniform Commercial Code  
  • Knowledge of Commercial Insurance
  • Knowledge of TValue and/or Supertrump
  • Undergraduate Degree


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

Street Address

Primary Location:
540 W Madison St, IL, Chicago, 60661