Treasury Servicing Advisor

Job Description:

Job Title: Treasury Servicing Advisor  

Corporate Title: Up to Assistant Vice President

Location: Dublin

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location: Dublin

Find us at our Central Park office, Leopardstown, where you will find our state-of-the-art facilities based in Dublin’s premium business park. With an onsite gym, staff restaurant and coffee shop, all your daily needs are conveniently catered for. There are also a range of travel options available to staff, including the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park, which means getting to work has never been so easy.

Role Description:
This role is responsible for servicing complex inquires received from Treasury clients through phone, email or online channels regarding their treasury, cash management, card, merchant and/or depository products. These individuals are responsible for analyzing and determining appropriate handling and resolution of requests. Responsible for partnering with internal business partners (e.g. Sales & Relationship Mangers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues and/or technical support.
 

Responsibilities:

• You will receive and respond to client and partner requests received by email, phone, chat or workflow system
• You will engage with customers, begin a conversation, build rapport, and handle objection
• You will deepen relationships with business partners and clients through superior service and responsiveness
• You will conduct research using various bank systems to enable response to client questions and inquiries
• You will perform Quality Assurance to ensure high risk processes are completed per procedure

What we are looking for:

• You will have Banking/Financial industry experience
• You will have Experience working with customers
• You will have Excellent Oral & Written Communication Skills
• You will have Excellent Time Management Skills
• You will be proficient in MS Office.
• You will be experienced in Multitasking (i.e. ability to navigate multiple computer systems while interacting with the customer)
   

Additional Skills:

• Customer Service/Call Center experience
• Experience handling difficult situations with customers.

Benefits of working at Bank of America
Ireland

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience