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Settlements Operations Analyst

Toronto, , Canada

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

This role is responsible for providing moderately complex research, reporting and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives and over-the-counter derivatives across multiple lines of business. Duties are carried out under general supervision, following established procedures. These individuals may assist more experienced teammates.

Working as part of a team, this position is responsible for the timely and accurate settlement of financial products for Merrill Lynch Canada Inc. The department is responsible for the settlement of all fixed income and equity products.


  • Provide technical expertise in relation to data processed in the area. 

  • Participate in the daily activities of the settlements area. 

  • Work with colleagues to manage data in ‘spreadsheet’ type applications. 

  • Work with the team to identify opportunities to make processing flows more efficient. 

  • Problem resolution: Identify, investigate and devise corrective action. 

  • Work well under pressure with daily deadlines

  • Maintains accuracy of client portfolio using internal and external comparison tools

  • Performs research and conducts moderately complex analyses using established techniques; including transactions that require special handling and/or exception handling

  • Explores methods to enhance processes, further reduce risks and boost client experience

  • Create reports; may liaise with internal partners to ensure proper client reporting and assist with regulatory reporting.

  • Create, document, and implement technical solutions. 

  • Escalate potential risks and exposures to manager in a timely manner

  • May assist in ad-hoc projects, new processes or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

Professional Qualifications:

  • Proven organizational and time management skills. 

  • Ability to work in a fast paced, deadline-oriented environment. 

  • Strong interpersonal skills to manage your relationships within custodian, and internal & external clients.  Excellent communication skills, verbal and written. 

  • Demonstrated success working in a team environment. 

  • Ability to work collaboratively on projects and well as independently. 

  • Ability to work flexible hours, end of day is approximately 5:30pm.

  • Brokerage and industry experience beneficial but not necessary. 

  • Canadian Securities Course beneficial but not necessary. 

  • Excel skills an asset

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.  

  • Excels in working among diverse viewpoints to determine the best path forward. 

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner. 

  • Commitment to challenging the status quo and promoting positive change. 

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. 

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Learn more about this role

Full time


Manages People:

Street Address

Primary Location:
181 BAY ST, Toronto, M5J 2V8