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Resolution Specialist

Jacksonville, Florida;

Job Description:

The Escalations team is within the Credit Report Escalations, Remediation and Litigation organization.  This organization is responsible for managing many of the CF&D remediation projects and operational excellence, simplify and improve efforts for CF&D. This individual contributor role demonstrates leadership qualities responsible for the day-to-day analysis, research and resolution of varied remediation projects. Projects could include root cause analysis and remediation, Credit Bureau Reporting exceptions and Consumer Reporting Agency (CRA) rejects/illogical/stales.

Required Skills:
- Microsoft Office Skills,
- Ability to work under pressure in a team environment
- Self-motivated with good organizational skills
- Ability to manage escalated issues with professionalism and sensitivity
- Adept with hands on Training
- Excellent communications skills
- Work within team environment and collaborate with others for solutions
- Time management is a must.  Overall understanding of banking regulatory requirements
 - Must be flexible and able to adapt well to change

Desired Skills:
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Knowledge of the Fair Credit Reporting Act
• Detail oriented, research of problem items , solver of in-depth research , conclusion seeker
• Knowledge of Credit Furnishing the credit reporting disputes process"


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No