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Lead Operations Representative

Jacksonville, Florida;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Remediation team is within the Credit Report Escalations, Remediation and Litigation organization.  This organization is responsible for managing many of the CF&D remediation projects and operational excellence, simplify and improve efforts for CF&D. This individual contributor role demonstrates leadership qualities responsible for the day-to-day analysis, research and resolution of varied remediation projects. Projects could include root cause analysis and remediation, Credit Bureau Reporting exceptions and Consumer Reporting Agency (CRA) rejects/illogical/stales.

Required Skills:
- Microsoft Office Skills,
- Ability to work under pressure in a team environment
- Self-motivated with good organizational skills
- Ability to manage escalated issues with professionalism and sensitivity
- Adept with hands on Training
- Excellent communications skills
- Work within team environment and collaborate with others for solutions
- Time management is a must.  Overall understanding of banking regulatory requirements
 - Must be flexible and able to adapt well to change

Desired Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Knowledge of the Fair Credit Reporting Act
• Detail oriented, research of problem items , solver of in-depth research , conclusion seeker
• Knowledge of Credit Furnishing the credit reporting disputes process


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No