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Business Control Manager - Business Control Remediation Global Operations

Charlotte, North Carolina;

Job Description:

Job Description

Principle individual contributor in the GTMEO Business Control & Remediation Team leading E2E issue management for Servicing.  Primary responsibilities include:

  • Leads routine meetings with Business Partners to proactively identify, escalate, and debate risk as well as support risk governance routines.
  • Leads identification, assessment, and documentation of emerging risks
  • Develops and validates remediation plans for identified gaps
  • Ensures timely delivery of key milestones/action plans and on-time closure of issues
  • Coordinates, tracks and delivers all issue evidence including performing QA review of issue evidence
  • Proactively identifies and escalates ‘at risk’ processes, remediation gaps and roadblocks; ensures leadership visibility to at risk action plans
  • Drives ongoing assessments of process control coverage to assess adequacy and identifies improvements to strength our control environment.
  • Develops sustainable monitoring and control plans for all processes with priority on post-issue sustainability.
  • Leads Business specific compliance and operational risk reviews and other internal assessments
  • Ensures adherence to the Enterprise Risk Framework and Issue Management standards
  • Engages in change initiatives of all sizes that impact assigned Front Line Unit (FLU) partner
  • Actively represent the business control organization in project routines, updates and governance activities throughout the change process
  • Partners with project team to design and implement effective controls to support process change and adoption
  • Provides overall Point of View assessment of change at the business level (people, process and technology risk and readiness)
  • Provides awareness of change to appropriate Business Control resources and confirms dependent activities are addressed as applicable

Required Skills

·         Minimum of 7 years experience in an Audit, Risk, Compliance, Business Control or contact center\Servicing environment; Preferred 3 years in Risk and Control related transformation or strategic planning.

·         Change Management and/or Project Management

·         Strong understanding of risk management principles and practices

·         Excellent communication skills (verbal and written) with demonstrated ability to communicate effectively at executive levels

·         Strong analytical and problem-solving skills to identify trends and risks as well as define alternative mitigation strategies

·         Ability to form strong relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans

·         Ability to lead a cross-functional or matrixed team to implement risk mitigation strategies

·         Ability to work independently


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No