Business Control Manager - Business Control Remediation Global Operations

Job Description:

Job Description

Principle individual contributor in the GTMEO Business Control & Remediation Team leading E2E issue management for Servicing.  Primary responsibilities include:

• Leads routine meetings with Business Partners to proactively identify, escalate, and debate risk as well as support risk governance routines.
• Leads identification, assessment, and documentation of emerging risks
• Develops and validates remediation plans for identified gaps
• Ensures timely delivery of key milestones/action plans and on-time closure of issues
• Coordinates, tracks and delivers all issue evidence including performing QA review of issue evidence
• Proactively identifies and escalates ‘at risk’ processes, remediation gaps and roadblocks; ensures leadership visibility to at risk action plans
• Drives ongoing assessments of process control coverage to assess adequacy and identifies improvements to strength our control environment.
• Develops sustainable monitoring and control plans for all processes with priority on post-issue sustainability.
• Leads Business specific compliance and operational risk reviews and other internal assessments
• Ensures adherence to the Enterprise Risk Framework and Issue Management standards
• Engages in change initiatives of all sizes that impact assigned Front Line Unit (FLU) partner
• Actively represent the business control organization in project routines, updates and governance activities throughout the change process
• Partners with project team to design and implement effective controls to support process change and adoption
• Provides overall Point of View assessment of change at the business level (people, process and technology risk and readiness)
• Provides awareness of change to appropriate Business Control resources and confirms dependent activities are addressed as applicable

Required Skills

·         Minimum of 7 years experience in an Audit, Risk, Compliance, Business Control or contact center\Servicing environment; Preferred 3 years in Risk and Control related transformation or strategic planning.

·         Change Management and/or Project Management

·         Strong understanding of risk management principles and practices

·         Excellent communication skills (verbal and written) with demonstrated ability to communicate effectively at executive levels

·         Strong analytical and problem-solving skills to identify trends and risks as well as define alternative mitigation strategies

·         Ability to form strong relationships and leverage conflict resolution strategies to gain agreement on risk improvement plans

·         Ability to lead a cross-functional or matrixed team to implement risk mitigation strategies

·         Ability to work independently

Shift:

Hours Per Week: