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Ops Sr Analyst MKTS-Global Markets Operations

Charlotte, North Carolina;

Job Description:

Job Description

This role will be supporting the Financing and Clearing business: The Client Service Representative (CSR) is the first point of contact for our clients, responsible for managing their day to day operational needs.  The team interacts daily with clients, understanding their needs and works to build and maintain relationships not only within F&C but across the broader Client Services Teams globally.   Ideal candidates will possess the ability to work in a high paced environment with demanding clients who require accurate and timely resolution of issues.  The role will entail monitoring daily trading activities across multiple markets, mitigating risk for the firm and client and acting as an escalation point for core operations teams working to resolve issues.   The team interacts with Front Office and Sales and Account Management to help drive an protect revenues, Core Operations teams to escalate and resolve issue and other Client Service teams to drive process improvements and efficiencies leading to an enhanced client experience and reduced operational risk and expense.

• Primary point of contact for client inquires and problem resolution
• Act as a point of escalation for core operations teams within F&C client service as well as the broader organization
• Daily monitoring of client activity across multiple markets managing risk and servicing clients daily needs
• Drive operational initiatives both internally across the organization and with clients to drive efficiencies, increase revenues and reduce risk
• Metric reporting and analysis

Required Skills
• 3+ Years of experience, preferably in a client service, middle office, settlement operations capacity
• Excellent communications skills and ability to present to an audience
• Ability to work under pressure individually and in a team environment
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds
• Self-motivated

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

New York pay and benefits information

New York pay range:

$ 23.00 - $ 38.00 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.


This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.