Team Leader – Trade Services

Job Description:

Job Title: Team Leader – Trade Services

Corporate Title: Up to VP

Location:  Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Location:

Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you will find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Job Description:

To strengthen our Trade finance team and support growing business demands, we are looking for a Team leader to join our client services group. We are diverse team with different cultural background and varied language capabilities. The team is responsible for delivering exceptional client services to trade-centric clients across EMEA region.

Responsibilities:

• You will support the Client Service team and Registration & Distribution team  
• You will support the teams with all aspects of client Trade finance enquires, managing expectations with regular updates
• You will professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
• You will Leverage industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
• You will partner with Sales, Product, Operations, Technical Support and Fulfilment departments to provide a seamless delivery to the client 

• You will work with Business partners to support new clients in Trade Finance world and deliver trainings to clients where required
• You will be involved with Operational Excellence delivery to simplify and improve processes and procedures to enhance our operating environment

What we are looking for:

• You will have experience in supervising a diverse team
• You will have experience in client service or client facing roles
• You will have experience within an operational background  

• You will have knowledge of trade finance products
• You will have an appetite to evolve and add to a continued excellence environment

Skills that will help:

• CDCS qualification is highly desirable

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.