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Relationship Administrator II

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.


Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Enterprise Role Overview:

Support a portfolio of direct and syndicated Commercial real estate loans booked to Loan IQ, providing post closing credit servicing related functions (advance, payment, rollover, research, etc.). Must be a team player, interact well with internal business partners and external clients and direct/syndicated lenders. Demonstrate outstanding verbal and written communication skills. Exhibits the ability to multi-task, strong attention to detail, proficiency with numbers and effective organizational skills. Responds well to coaching in a cross-functional team environment. Must have flexibility in work hours during peak times. Must be adaptable to changing environment and contribute to process improvement initiatives

LOB Specific Job Description:

Primary responsibility is to serve as point of contact for assigned client for all loan related servicing matters on highly complex deals. With minimal supervision, deliver the highest level of service to lenders/investors, borrowers, vendors and internal business units while ensuring compliance with servicing agreements, government regulations and/or Company policies. . Ensures all communication occurs timely and accurately. Monitor assigned loans to ensure funding and payment compliance with loan servicing agreements, loan documentation and Lender/Investor instructions. Coordinate fundings with Fulfillment and Assignment Desk as needed. Monitor, research or instruct payment processing for borrower payments, disbursements, fees, and collect appropriate fees due lender or servicer. Perform payoff quotes and related calculations including prepayment calculations. Maintain past due principal, interest and fees as well as reconciliation exceptions within acceptable levels. 

Required Skills:

  • Experience with complex computer systems or programs, or experience with Commercial Loan Systems (Loan IQ) is a plus
  • Strong technical and analytical skills
  • Finance, accounting or math background or applicable experience
  • Excellent communication skills, especially in dealing with escalations
  • Excellent organization skills
  • Ability to work independently
  • Must be able to multi-task
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Customer Service
  • Leadership, coaching, mentoring


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255