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Performance Improvement Consultant

Phoenix, Arizona

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Identifies strategies and solutions that are directly linked to organizational and business goals by establishing and maintaining partnerships with key business leaders, SMEs, and vendors to identify and drive performance improvement change. Will identify opportunities for improvement, conduct an analysis to determine root causes, propose solutions, scope out projects, implement solutions and assess impact. Solutions include process improvement or integration, leadership development, skill development and training. Individual contributor role.

LOB Job Description & Responsibilities:

As the Performance Improvement Consultant, you will:

Design and facilitate engaging learning experiences for Global Banking Operations (GBO) employees. GBO delivers treasury and credit product fulfillment, service and operations for all corporate, commercial and business banking clients globally. The key responsibilities of the Performance Improvement Consultant are to facilitate learners in acquiring knowledge, skills and competencies in effective, appealing and strategic ways. This position will design learning content, conduct meaningful training for both new and existing employees - and monitor training effectiveness for targeted audiences. Training delivery will leverage various methodologies including virtual demos, interactive discussions, visual content, role playing and team exercises.

Required Skills:

Proven facilitation skills to onboard new employees - and train existing employees on new processes using engaging training methods that increase speed to proficiency

Strong ability to translate complex processes into simple, easy to understand concepts.

Experience in training employees on implementation, product knowledge, new products and processes

Engaging presence that drives meaningful, high-energy virtual training sessions, classroom-style learning scenarios and content

Ability to coach, influence and drive adoption of change

Ability to learn and adapt training content and methodologies quickly as digital solutions grow and evolve

Supports unit conformity to prescribed standard work processes

Clear ability to collaborate and interact effectively with employees and leaders of across various levels – and able to work independently

Able to evaluate employees on proficiency levels, identify trends and recommend improvement tactics

Outstanding oral, written and presentation skills with ability to present to LOB employees, peers, leaders, and business partners

Microsoft Office applications including, but not limited to: Word, Visio, Excel, PowerPoint, SharePoint and WebEx

Previous experience with Treasury Management Products and systems preferred


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No

Street Address

Primary Location:
1825 E Buckeye Rd, AZ, Phoenix, 85034