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Operations Professional Markets- Manager Anti Money Laundering Refresh Operations

Addison, Texas

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. The associate will work within the AML Operations organization as a manager in support of client refresh and remediation processes.  


Primary responsibilities of the Refresh Manager will include: 

  • Managing a team of employees conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
  • Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client. 
  • Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
  • Managing the performance and productivity of client refresh analysts 
  • Ensure all jurisdictional regulatory requirements related to KYC are adhered to
  • Support business with KYC related queries and requests
  • Participate in remediation, internal/external Audits


Required Skills:

·       3-5+ years financial services experience, with at least one year of AML and/or KYC experience

  • 3-5+ years’ experience in leading teams and people management
  • Excellent verbal and written communications skills
  • Documented experience performing in a process oriented production environment that changes periodically
  • Familiar with MS Office Suite (Excel/Word/Outlook/Access)
  • Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management


Desired Skills:

·       Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) leadership experience

  • College degree (Associates or higher) or comparable work experience
  • Experience leading highly productive teams in a fast paced environment


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 5% of the time

Street Address

Primary Location:
16001 N Dallas Pkwy, TX, Addison, 75001