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Global AML Refresh Operations - Team Manager - Richmond, VA

Richmond, Virginia

Job Description:

Manages a team or multiple teams in a global markets operations support function in one or more product areas. Manages operations functions that typically have a high level of regulatory risk, monetary exposure and loss potential due to transaction size and daily production windows, which can impact client relationships. Manages daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements. Develops and implements new processes and procedures to improve operating efficiency, timeliness and workflow coordination. May have responsibility for or provide input on budget/expense management, reporting and forecasting. Requires full working knowledge of global markets operations functions and specific products/services managed. Responsible for decisions related to staffing and employee development. Interacts with business partners and their support groups (Compliance, Audit, Finance, etc.), as well as external clients. Employees in this role typically have prior line management experience and/or have prior operations management experience in the specific functional/product area managed. To be used for employees who are managers in Global Markets only.

Line of Business Department and Role Overview:
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. The associate will work within the AML Operations organization as a manager in support of client refresh and remediation processes.  

Primary responsibilities of the Refresh Manager will include: 

  • Managing a team of employees conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines

  • Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client. 

  • Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements

  • Managing the performance and productivity of client refresh analysts 

  • Ensure all jurisdictional regulatory requirements related to KYC are adhered to

  • Support business with KYC related queries and requests

  • Participate in remediation, internal/external Audits

Required Skills:

  • 3+ years experience in leading teams and people management

  • Two or more years of financial services experience

  • Excellent verbal and written communications skills

  • Documented experience performing in a process-oriented production environment that changes periodically

  • Familiar with MS Office Suite (Excel/Word/Outlook/Access)

  • Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management

Desired Skills:

  • College degree (Associates or higher) or comparable work experience

  • Experience leading highly productive teams in a fast-paced environment


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: No

Street Address

Primary Location:
8011 VILLA PARK DR, VA, Richmond, 23228