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Mumbai, , India;

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview:

Partnering with stakeholders across the organization to design, implement and sustain strong internal controls for all process within the Client Protection Front Line Unit (FLU)

Job Description :

The Business Control Specialist is part of the Client Protection Organization within the Consumer & Small Business division. This role requires a strong analytical thinker who has in depth knowledge of Fraud processes, systems/capabilities.  In addition, the role requires strong written, visual and verbal communications skills as the expectation is to communicate, influence and negotiate both vertically and horizontally with consistent report out to senior leadership.


The Business Control Specialist is accountable for the following:

  • Coordinate/manage internal and external audits (manage deliverables, discussion and potential findings).
  • Develop, implement and validate established action plans for all issue types (audit, risk, compliance, self-identified, etc.).
  • Perform Risk & Control assessments across various process to determine strength/sustainability of controls.
  • Design & execute control testing to ensure adherence to regulations, policies, standards and procedures.
  • Redesign manual and systemic controls with the objective of standardizing and automating across products/processes.
  • Build/identify appropriate Key Performance/Risk Indicators and ensure metric remains within thresholds.
  • Ensure adherence to training and mandatory absence schedule, Record Management policy, Systems Access Governance.
  • Report out on control health, audit status, issue closure progress, etc. to Senior and Executive leaders across the organization.


Education: Bachelor’s degree or equivalent

Foundational Skills:

  • 6+ years of Fraud Management experience
  • Strong written and verbal communications skills
  • Highly organized with strong project/time management skills
  • Ability to balance intersecting priorities and to work independently with minimal supervision.
  • Ability to think critically and problem solve when roadblocks arise
  • Ability to navigate complex and ambiguous environment
  • Executive Presence; must be able to partner and influence across all levels of

the organization Intermediate proficiency in various MS tools including Excel, Access, PowerPoint, and SharePoint

Desired Skills:

  • Lean Six Sigma Certification
  • Proven track record of building and deploying Fraud process and control changes
  • Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment
  • Strong risk mindset with process and controls background; actively debate and escalate issues and concerns


  • 6+ years of relevant experience
  • U.S financial services experience preferable
  • Understanding of business domains like Fraud/Compliance/Risk  preferable

Work Timings: 11: 30 AM to 8:30 PM, 12: 30 AM to 9:30 PM

Job Location: Mumbai / Gurugram / Hyderabad / Gift

Learn more about this role

Full time


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