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Cons Prod Strategy Mgr II - Client Protection

Newark, Delaware;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.


Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Manages a group of team leaders and analysts that are responsible for performing strategic analysis to improve portfolio risk, profitability, performance forecasting/ analysis and operational performance. This position requires interaction across multiple business partners to aide in determining key priorities and project direction for their team. Key functions involve coordinating asset quality monitoring for senior management, identifying trends based on economic and portfolio conditions, and recommending strategic enhancements to maximize the risk vs. reward tradeoff for the business unit. Establishes department-wide vision and oversees the analysis of criteria margins, model score development, forecasting, portfolio trends, and demographic performance. Integrates the analysis with other corporate units to ensure alignment with business and corporate objectives. Responsible for making hiring decisions and training Card Strategy Management/ Consumer Products Analysts and Managers. Creates business partnerships across the enterprise and demonstrates an aptitude of assessing financial performance and interpreting analytics. 7+ years Strategy Management experience preferred.

Additional Job Description & Responsibilities:

We are looking for an innovative leader to join our Authentication Strategy & Implementation team managing the Digital channel.  This team is dedicated to developing the vision, roadmap, and analytic understanding of Customer Authentication at Bank of America.  We are developing next-generation capabilities to mitigate emerging threats and enable an amazing client experience.

This role will act as the General Manager and Business Strategy owner for digital authentication processes for Bank of America's digital servicing channel. This is a key strategic role and will be in the heart of the company's fraud and digital transformation agenda.  This leader is accountable for driving the development and execution of the digital authentication strategy and strategic roadmap.  They will also play the central role in bringing that vision to life, identifying improvement opportunities, and developing the ongoing monitoring and oversight of authentication performance.

Responsibilities include:

- Partner across organizational lines to lead the development of digital authentication strategy and technology roadmap.

- Leverage insights from data & analytics, industry forums, and channel partners to identify and drive new ideas on improving customer experience, operational efficiency, and reducing fraud risk.

- Develop compelling vision and data driven business cases for digital transformation initiatives.  Lead efforts to prioritize investments in digital authentication capabilities.

- Build and maintain a coalition of executive leaders and process owners to develop and drive the digital authentication agenda.  Facilitate regular routines for stakeholders and senior executives.

- Build and lead cross-functional teams to solve complex, high impact business problems.

- Develop and oversee the execution of the digital authentication project roadmap.

- Lead Authentication policy requirements for digital channel.  Review / approve proposed policy and process changes (in line with broader enterprise and channel governance processes).

- Develop integrated scorecard to monitor authentication performance and stability of digital channel. Analyze performance to identify and address emerging trends.

Required Skills:

- Prior experience in leading policy, strategy or initiative development in a digital fraud context (product development, etc.)

- Proven track record of being able to drive projects from idea to execution in digital fraud space

- Strong strategic thinking and problem solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)

Desired Skills

- Ability to work across organizational lines to drive results

- Ability to influence effectively at executive levels

- 4 Year college degree


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 10% of the time