Senior Implementation Manager – Team Lead

Job Description:

Job Title: Senior Implementation Manager – Team Lead

Corporate Title:  Up to Vice President

Location:  Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Role Description:

The Bank of America EMEA Dedicated Large Corporate Fulfilment Team provide Payments, Receivables, Digital Channel Enablement, Liquidity Solutions, Trade & Supply Chain Finance, Merchant Services & Cards solutions to approximately 750 multi-national corporate organisations and their subsidiary businesses. Our team consists of Implementation Advisors who manage a range of different products. We work very closely with our Sales & Product partners, and our role is critical to the success of our growing Treasury business.  We are the prime co-ordinators for large revenue cash management/treasury deals, delivering with the highest level of professionalism and an exemplary client experience.

Responsibilities:

• You will provide leadership and direction to the team, listening to feedback and resolving any conflict or issues, and in turn, help to improve current operational processes
• You will assist the Head of Implementation, Large Corporate with developing and maintaining an effective organisational structure that meets current and anticipates future business needs
• You will monitor team performance and generate metrics to support ongoing management of the team, support growth initiatives and highlight trend analysis
• You will lead client implementations using a robust approach that provides structure and control, driving consistency and quality and reducing risk for clients.
• You will manage conference calls with clients and internal stakeholders, keeping them up to date with all projects
• You will co-ordinate all elements of relevant KYC and Legal documentation required to facilitate client onboarding
• You will connect with internal teams to manage onboarding; and influencing where necessary to ensure that we meet strict timelines for our clients
• You will complete relevant products & services setups within our systems, and logging all relevant documentation/emails within our central repository

What we are looking for:

• You will have experience managing a small to medium sized team in previous roles
• You will have an ability to understand metrics and manipulate data to track performance, create management reports and identify trends
• You will have prior experience in managing large-scale projects with multiple deliverables and stakeholders
• You will have excellent written and verbal communication skills, allowing you to communicate effectively with stakeholders and your team

Skills that will help (optional):

• A broad understanding of cash and treasury management products will be a plus
• Advanced proficiency in excel (Data analysis, data presentation, formula-based analytics) will be an advantage
• Project management qualifications (i.e. PRINCE2, PMP) would help in this role
• Prior experience gained within financial services or investment banking, ideally within a role that had exposure to onboarding clients would be advantageous

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.