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Cons Prod Strategy Mgr I - Client Protection

Newark, Delaware;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.


Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.


Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description Summary:

Manages a group of analysts that are responsible for performing strategic analysis to improve portfolio risk, profitability, performance forecasting and operational performance for consumer products and related divisions, such as credit cards. This position requires determining key priorities for their team while also providing analytical and technical guidance to analysts to drive project completion. Key functions involve developing asset quality monitoring, identifying business trends based on economic and portfolio conditions, and executing strategic enhancements. Manages the team's analysis focusing on criteria margins, model score use, forecasting, portfolio trends, and demographic performance. Responsible for conducting interviews, training Card Strategy/ Consumer Products Analysts, and guiding all aspects of project development. Communicates business trends creates financial assessments and interprets analytics for senior management. Proven experience at developing technical skills of their team. Sound knowledge of SAS / SQL, financial statements, and business processes preferred. 5+ years Strategy Management experience preferred.

Additional Job Description & Responsibilities:

Processes and products that require the collaboration of multiple functional groups often create ownership gaps that can result in a lack of strategic attention and significant loss exposure. Bank of America is looking for a leader to manage these cross-functional vulnerabilities within our Fraud Prevention and Detection organization. The role will require a deep understanding of the complex interplay between generally distinct groups and the resulting weaknesses, and will determine appropriate platform strategy that effectively balances risk appetite with customer experience. A successful applicant will also be technically proficient in SQL and/or SAS and have extensive experience working with messy data that spans a variety of data sources.

The role will be responsible for several key areas:

1. Identifying and prioritizing at-risk processes based on client impact and risk exposure

2. Ensuring effective monitoring and oversight exists for cross-functional processes and/or developing it where needed

3. Defining both short and long-term strategy for a wide range of processes that overlap or fall between functional groups

4. Working closely with internal and external partners to understand limitations and opportunities for improvement

5. Influencing initiative funding and prioritization where technical gaps are identified

6. Determining strategic leverage points and implementing appropriate controls in partnership with functional stakeholders

Required Skills:

- B.A./B.S in Computer Science, Data Science, Statistics, related field, or comparable work experience

- Advanced SQL and/or SAS coding ability

- Intermediate Excel and PowerPoint capability

- Excellent communication and presentation skills

- Experience developing and executing business strategy

- Expertise in building and managing stakeholder relationships and presenting to senior leaders

- Ability to derive and present data-driven insights in order to influence change

Desired Skills:

- Advanced degree in Computer Science, Data Science, Statistics or related field

- Fraud or Claims background with knowledge of VCAS/3DS, fraud self-service and/or authentication

- Understanding of statistical methods for developing performance metrics

- Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)

- Proficiency coding in SAS and/or Python and using Hadoop Impala/Hive

- Prior project management experience 

- Experience developing solutions with external vendor partners


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 10% of the time