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Scrum Master I - GBS IND

Hyderabad, , India;

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

This position is part of Technology Infrastructure Services (TIS) organization and falls under Cloud Services team (ECP).

Enterprise Cloud Platforms Team (ECP):

Enterprise Cloud Platforms team in the CTI organization offers Private and Public Cloud platforms for Bank of America’s developers to drive faster time-to-market, innovation with private and public cloud capabilities, and reduce complexity with built-in integrations. We believe in high quality engineering culture to engineer our platforms with customer and platform mindset, design for large enterprise scale and resilience, and accelerate market innovation into the technical platforms we deliver.

As part of this team, you will have a large impact on the evolution of next generation Cloud and Container services for Bank of America and explore an extensive list of new technologies that will drive innovation across our company.

As part of this team, you will have a large impact on the evolution of next generation Cloud and Container services for Bank of America and explore an extensive list of new technologies that will drive innovation across our company.

Job Description

Scrum Master, responsible for creating & onboarding project teams, who further leads the team with a clear vision of the end goal, by working collaboratively with the Product Owners on overall product vision.


  • Primary responsibilities include facilitating, organizing & chiefly holds an ability to drive overall Scrum/Agile processes/ceremonies along with hands on expertise on Atlassian tools such as Jira & Confluence Tools, for a successful iterative & incremental delivery of the project.
  • Secondly, should acquire understanding of the technical projects, which will further help to stay in line with the team to identify & solve the underlying dependencies between the teams. (Knowledge on MS - Excel, PowerPoint is plus).
  • Candidate to contribute on best practices, standard templates, and process.
  • Educate team members on the technology practices, standardization strategies and best practices to create innovative solutions.
  • Understanding of Terraform, Ansible & Public Cloud like Azure & AWS.


    Experience Range: 6 to 9 years

    Certifications: If Any

    Education B.E. / B. Tech / M.E. / M. Tech / MCA

    Foundational Skills:

    • Knowledge on Agile methodologies & practices
    • Strong communication, Project Management, Conflict Resolution skills
    • Expertise in Problem Solving
    • Bachelor’s Degree or equivalent experience is required.
    • Minimum 6 years Scrum Master experience.
    • Exemplifies & promotes agile values and principles.
    • Certifications in Agile mythologies CSM or PSM I, II & III, SAFe Scrum Master is preferred.
    • Demonstrated experience facilitating meetings at multiple levels of organization & an understanding of facilitation technique.
    • Strong leadership, communication, mentoring & Team building skills.
    • Adept at refinement, story splitting, estimation, velocity, and retrospection.
    • Experienced user of Atlassian Tools such as Jira, Confluence & a proven track record of successfully implementing software and web development projects, experience in serving as scrum master leading cross functional teams in the fast-paced cloud environment.
    • Demonstrated ability to apply best practices, backlog management, capturing burn down and velocity metrics & story level estimations.
    • Creative approach to problem solving with strong focus & commitment to deliver.
    • Strong understanding of & demonstrated experience in handling Cloud projects.

    Desired Skills:

    • Knowledge on Atlassian Jira, Confluence, CI/CD pipeline automation tools & Change Management  

    Work Timings: 40hrs/week in a Global support Model with weekend support on a rotational basis.

    Job Location: Hyderabad, Chennai, Gurugram

    Learn more about this role

    Full time


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