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Analyst I - Tech Delivery - GBS IND

Hyderabad, , India;

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

GBS CTI-GBS Tech Risk team is an internal function within GBS CTI -GBS Tech business that works closely with all its functions within the business and strives to build a strong control environment, through various initiatives on pro-active risk management and building Risk Culture.

Process Overview*

Enterprise Cloud Platforms Team:

Enterprise Cloud Platforms team in the CTO organization offers Private and Public Cloud platforms for Bank of America’s developers to drive faster time-to-market, innovation with private and public cloud capabilities, and reduce complexity with bult-in integrations. We believe in high quality engineering culture to engineer our platforms with customer and platform mindset, design for large enterprise scale and resilience, and accelerate market innovation into the technical platforms we deliver

Job Description:

Responsible for GCGF Intake tool development, management, enabling GCGF Ops access to necessary reporting, and all supporting documentation. Interface with Front Line Units, stakeholders, control partners, use case requesters, Third Party managers, application managers to provide guidance thru the GCGF process


  • Provide user Training on GCGF Intake System and GCGF Process
  • GCGF Knowledge Center (GCF Intake help) sharepoint ownership and maintenance
  • GCGF Scoping Request sharepoint ownership and maintenance
  • Distribution Group management for automated email notifications
  • GCGF Intake project & process management
  • GCGF Intake system and sharepoint documentation, including Standard Operating Procedures
  • Assist with Audit remediation, as required
  • Partner with teams across technology and the enterprise to complete GCGF use cases
  • Determine and deliver communication/training for partners (i.e., Office Hours, GCGF Inbox)
  • Respond to inquiries in a timely and professional manner


  • Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
  • Certifications, If Any
  • Experience Range: 4-6yrs

Foundation skill

  • A firm understanding of software development and process improvements
  • Experience of driving process improvements
  • automation, specifically hands-on involving process controls and programming
  • Troubleshooting skills
  • Ability to perform complex system tests
  • Creative thinking and detail oriented
  • Strong communication skills to support interactions with the development team
  • Experience developing functional requirements specifications for process automation
  • Strong experience in data analytics and process modeling
  • Report building experience including Excel and common BAC business intelligence tools (eSMART/MicroStrategy, Tableau); experience with Alteryx is a plus
  • Advanced SharePoint knowledge including site permission groups, lists, InfoPath and other form types
  • Able to work with little supervision
  • Ability to present and communicate information clearly and effectively
  • Ability to collaborate effectively and professionally across the Enterprise, building relationships
  • MS Excel, PowerPoint

Desired Skills

  • Knowledge of NIST, Cloud related frameworks and regulations and related BofA policies and standards. 
  • Understanding of Cloud architectures and models (IaaS, SaaS, PaaS)
  • Certification in CISA, CISM, CRISC CISSP or other risk/security certifications helpful

Work Timings: 10:30 a.m. to 07:30 p.m.

Job Location: Hhyderbad/Chennai/Gurugram

Learn more about this role

Full time


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