Senior Analyst - Tech Delivery

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.  Join us!

Position Summary

Responsible for capturing and supporting delivery of business and/or system requirements (based on specialization) to deliver significant business outcomes.  Works with stakeholders to understand needs, capture requirements, perform impact analysis, and works closely with the development team(s) to refine the requirements into actionable specifications. Possesses a deep understanding of the business/technical domain and the main applications within the domain and provide thought leadership based on the significant experience they have built through multiple software implementations.  Influences stakeholder strategy and understands the needs to help envision and create a solution to solve a problem. Establishes and builds relationships with business and technology leaders across multiple organizations. Leads cost/benefit analysis to align technology solutions to business strategy. Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests. Acts as the subject matter expert within the business/technical domain to support scope and requirement decisions. Determines the impact of modifications and enhancements to applications across a business/technical domain; assists with identifying integration points and end-to-end solution design. Ensures changes to the application are compliant with bank standards and policies.  For vendor applications, works closely with the vendor to ensure changes meet bank requirements, including assisting with acceptance testing where needed.

Assists users and development teams in application testing and troubleshooting and may help with test planning and configuring test solutions to validate functional and system needs. Leads continuous improvement efforts to create, analyze, and improve processes and solutions. Mentors more junior Analysts.

Required Skills:

•     At least 10-15 years’ experience in the Payment industry

•     Experience with SDLC / SW development processes (RUP, Agile, and Waterfall)

•     Creative, detail-oriented, committed to excellence (lifelong)

•     Leverage technical expertise through continuous mining of ideas, products and best practices

•     Financial services experience in Corporate / Wholesale Banking and/or Treasury / Cash Management

•     Interpreting business needs and applying innovative technology solutions

•     WIREs / Payments Domain working knowledge

•     Manage team’s activities, assignments, project forecasts and budget

•     Motivate associates to perform at an optimal level by providing clear objects and development plans

•     Provide coaching and mentoring that promotes work-life balance, career growth and contributes to associate satisfaction

•     Work effectively in a matrix organization with teams of skilled architects, developers and business partners with minimal supervision

•     Express ideas verbally and in writing to effectively communicate with and influence teammates, technology partners, business leaders and executives

•     Identify risks to quickly resolve issues and conflicting priorities and influence a positive and effective outcome

•     Experience working with a geographically diverse organization required

Desired Skills

• Detailed understanding of Payment Processing
• Payment alignment and delivery experience
• Payment alignment with a risk and governance view
• Ability to interact at a senior level
• Ability to refine requirements and detail process improvements
• Ability to understand all aspect of payments changes through acceptance testing and ability to interface for User testing
• Wire Experience
• ACI bank integration Experience

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