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Credit Production Support

New York, New York;

Job Description:

Working closely with Front office users, Trade control & Operations, the candidate will be responsible for the support of Flow Credit and Munis trading with specific focus on in-house applications and flows to external ECNs to cover trade life-cycle, trade capture, risk management and PnL. First point of contact for all traders and front office personnel to resolve issues with trader tools and any business related information quality which may have fiscal impact if not resolved quickly.

The individual should be able to support solutions efficiently and effectively, and demonstrate strong communications skills. The successful candidate must have the ability to multi-task and prioritise accordingly in a fast paced and demanding environment. They must be results oriented, high levels of service delivery and commitment is a must.

  • Good understanding of Municiple Bonds and Credit derivatives and the trade life cycle ( CDS, Index, Index Options).

  • Strong understanding of Electronic trading, STP (straight thru processing) and Trade negotiation

  • Provide first level/desk facing support for users of Credit Derivatives and Cash (Bond) applications.

  • Work closely with users, answering their queries and raising development requests as they are presented.

  • Escalation and timely resolution of production issues, using fundamental problem management disciplines

  • Liaise between Credit applications users and technology teams to address user queries and issues

  • Perform analysis around new requirements or improvements to the current system based on analysis and feedback from key traders and Trade assistants

  • Develop and Maintain documentation for reference as a knowledge base for training and incident management.

Primary Skill

  • SQL

Required Skills

  • Experience with FICC Credit Trading Applications and trade life cycle management.

  • Strong business application support and problem diagnosis skills - Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status.

  • ability to deal with a high pressure Trading environment. Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles.

  • Personable, effective communicator with ability to build and maintain partnerships. ability to deal directly with business users and development teams on a daily basis and act as primary liaison. Proven ability to handle difficult situations, users and make critical decisions.

  • Understanding of financial disciplines.

  • Experience working with F/O or M/O in a Derivatives Trading business.

  • Basic tech skills. MS Office, SQL, Excel, VBA and Unix. (Python a plus)

Other:

  • Must to be able to communicate crisply and clearly both from a verbal and written perspective

  • Strong interpersonal skills

  • Excellent work ethic – willing to be on-call on week end

  • Must be able to work autonomously and independently solve problems when needed

Desired Skills

  • Nice to have Business knowledge -

  • Experience in a large financial institution

  • business knowledge with Bonds, Credit Derivatives and FICC preferred

  • Nice-to-Have Technical experience

  • Experience with Perl/Python.

  • Cross-platform OS/infrastructure experience

  • Understanding of networking protocols, TCP/IP

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Working closely with Front office users, Trade control & Operations, the candidate will be responsible for the support of Flow Credit and Munis trading with specific focus on in-house applications and flows to external ECNs to cover trade life-cycle, trade capture, risk management and PnL. First point of contact for all traders and front office personnel to resolve issues with trader tools and any business related information quality which may have fiscal impact if not resolved quickly.

The individual should be able to support solutions efficiently and effectively, and demonstrate strong communications skills. The successful candidate must have the ability to multi-task and prioritise accordingly in a fast paced and demanding environment. They must be results oriented, high levels of service delivery and commitment is a must.

  • Good understanding of Municiple Bonds and Credit derivatives and the trade life cycle ( CDS, Index, Index Options).

  • Strong understanding of Electronic trading, STP (straight thru processing) and Trade negotiation

  • Provide first level/desk facing support for users of Credit Derivatives and Cash (Bond) applications.

  • Work closely with users, answering their queries and raising development requests as they are presented.

  • Escalation and timely resolution of production issues, using fundamental problem management disciplines

  • Liaise between Credit applications users and technology teams to address user queries and issues

  • Perform analysis around new requirements or improvements to the current system based on analysis and feedback from key traders and Trade assistants

  • Develop and Maintain documentation for reference as a knowledge base for training and incident management.

Primary Skill

  • SQL

Required Skills

  • Experience with FICC Credit Trading Applications and trade life cycle management.

  • Strong business application support and problem diagnosis skills - Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status.

  • ability to deal with a high pressure Trading environment. Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles.

  • Personable, effective communicator with ability to build and maintain partnerships. ability to deal directly with business users and development teams on a daily basis and act as primary liaison. Proven ability to handle difficult situations, users and make critical decisions.

  • Understanding of financial disciplines.

  • Experience working with F/O or M/O in a Derivatives Trading business.

  • Basic tech skills. MS Office, SQL, Excel, VBA and Unix. (Python a plus)

Other:

  • Must to be able to communicate crisply and clearly both from a verbal and written perspective

  • Strong interpersonal skills

  • Excellent work ethic – willing to be on-call on week end

  • Must be able to work autonomously and independently solve problems when needed

Desired Skills

  • Nice to have Business knowledge -

  • Experience in a large financial institution

  • business knowledge with Bonds, Credit Derivatives and FICC preferred

  • Nice-to-Have Technical experience

  • Experience with Perl/Python.

  • Cross-platform OS/infrastructure experience

  • Understanding of networking protocols, TCP/IP

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22092275

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taimour Khan

Referral Bonus:

0

New York City pay and benefits information

New York City pay range:

$70,000 - $120,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.