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Operations Manager Global Operations Chicago

Chicago, Illinois

Job Description:

Line of Business Department and Role Overview:
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. The associate will work within the AML Operations organization as a manager in support of client refresh and remediation processes.  

Primary responsibilities of the Refresh Manager will include: 

  • Managing a team of employees conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines

  • Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client. 

  • Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements

  • Managing the performance and productivity of client refresh analysts 

  • Ensure all jurisdictional regulatory requirements related to KYC are adhered to

  • Support business with KYC related queries and requests

  • Participate in remediation, internal/external Audits

Required Skills:

  • 3+ years experience in leading teams and people management

  • Two or more years of financial services experience

  • Excellent verbal and written communications skills

  • Documented experience performing in a process oriented production environment that changes periodically

  • Familiar with MS Office Suite (Excel/Word/Outlook/Access)

  • Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management

Desired Skills:

  • College degree (Associates or higher) or comparable work experience

  • Experience leading highly productive teams in a fast paced environment

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

600

Job Description:

Line of Business Department and Role Overview:
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. The associate will work within the AML Operations organization as a manager in support of client refresh and remediation processes.  

Primary responsibilities of the Refresh Manager will include: 

  • Managing a team of employees conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines

  • Ensuring review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client. 

  • Support team members liaising with sales/ client outreach teams to obtain and validate correct documentation to fulfill refresh requirements

  • Managing the performance and productivity of client refresh analysts 

  • Ensure all jurisdictional regulatory requirements related to KYC are adhered to

  • Support business with KYC related queries and requests

  • Participate in remediation, internal/external Audits

Required Skills:

  • 3+ years experience in leading teams and people management

  • Two or more years of financial services experience

  • Excellent verbal and written communications skills

  • Documented experience performing in a process oriented production environment that changes periodically

  • Familiar with MS Office Suite (Excel/Word/Outlook/Access)

  • Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management

Desired Skills:

  • College degree (Associates or higher) or comparable work experience

  • Experience leading highly productive teams in a fast paced environment

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22092211

Band: H5

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Tammy Ball [C]

Referral Bonus:

600

Street Address

Primary Location:
540 W Madison St, IL, Chicago, 60661