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Technology Operations Specialist

Charlotte, North Carolina;

Job Description:

DMO resource – EDR Agent Compliance Responsible to oversee and perform software compliance reviews, issue investigation, & remediation on enterprise workstations. The candidate should be a technical professional with several years operations & troubleshooting experience for individual machines as well as the ability to analyze larger groups to identify problematic trends. They should be a self-starter that is good working with various partner teams. Consultant / Systems Engineer on the EET Production Support - Deployment and Maintenance Operations team, responsible for global enterprise workstation patch and compliance. Critical role for operational support of the enterprise workstations compliance process for vulnerability management.

This is a position on the EET Production Support - Deployment and Maintenance Operations team, responsible for global enterprise workstation patch and compliance. Responsible to oversee and perform software patching job creation & progress, compliance reviews, and troubleshooting & remediation on enterprise workstations. The candidate should be a technical professional with operations technical analysis & troubleshooting experience, self-motivated, and able to drive for results & take ownership. Must work well with extended remote teams. Must be an excellent and strong organizer.

The position requires complying with change windows and scheduling enterprise delivery of required security vulnerability patches to avoid disruption of production processes. Candidate will need to work with the Lines of Business and other change and release stakeholder teams to ensure all patches have been tested, certified, and approved for implementation. Must be able to adapt to constantly changing priorities, and new vulnerabilities will sometimes be higher priority for implementation. Must work well with risk management teams to evaluate risk versus reward for patch scheduling.

Required Skills:

  • Working knowledge of Windows workstation operating systems.
  • Advanced OS and application troubleshooting knowledge, including log analysis, is required.
  • Experience with BigFix and/or Tanium
  • Experience with desktop administrative troubleshooting tools.
  • Experience with networking and Active Directory in a large corporate environment. Strong communication skills.
  • Ability to communicate and build relationships within and outside of the core team is essential.
  • Some of the candidates’ duties will require working off hours.

Desired Skills:

  • Experience with Bank of America’s environment and custom tools is a plus but not essential. T
  • anium software distribution (Deploy). Proficiency in other Windows batch and scripting languages (VBScript, PowerShell, Batch files).
  • Familiarity with ITIL & Agile processes.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

DMO resource – EDR Agent Compliance Responsible to oversee and perform software compliance reviews, issue investigation, & remediation on enterprise workstations. The candidate should be a technical professional with several years operations & troubleshooting experience for individual machines as well as the ability to analyze larger groups to identify problematic trends. They should be a self-starter that is good working with various partner teams. Consultant / Systems Engineer on the EET Production Support - Deployment and Maintenance Operations team, responsible for global enterprise workstation patch and compliance. Critical role for operational support of the enterprise workstations compliance process for vulnerability management.

This is a position on the EET Production Support - Deployment and Maintenance Operations team, responsible for global enterprise workstation patch and compliance. Responsible to oversee and perform software patching job creation & progress, compliance reviews, and troubleshooting & remediation on enterprise workstations. The candidate should be a technical professional with operations technical analysis & troubleshooting experience, self-motivated, and able to drive for results & take ownership. Must work well with extended remote teams. Must be an excellent and strong organizer.

The position requires complying with change windows and scheduling enterprise delivery of required security vulnerability patches to avoid disruption of production processes. Candidate will need to work with the Lines of Business and other change and release stakeholder teams to ensure all patches have been tested, certified, and approved for implementation. Must be able to adapt to constantly changing priorities, and new vulnerabilities will sometimes be higher priority for implementation. Must work well with risk management teams to evaluate risk versus reward for patch scheduling.

Required Skills:

  • Working knowledge of Windows workstation operating systems.
  • Advanced OS and application troubleshooting knowledge, including log analysis, is required.
  • Experience with BigFix and/or Tanium
  • Experience with desktop administrative troubleshooting tools.
  • Experience with networking and Active Directory in a large corporate environment. Strong communication skills.
  • Ability to communicate and build relationships within and outside of the core team is essential.
  • Some of the candidates’ duties will require working off hours.

Desired Skills:

  • Experience with Bank of America’s environment and custom tools is a plus but not essential. T
  • anium software distribution (Deploy). Proficiency in other Windows batch and scripting languages (VBScript, PowerShell, Batch files).
  • Familiarity with ITIL & Agile processes.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22091952

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Danica Afutu [C]

Referral Bonus:

0