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Business Control Manager – Technology Quality Assurance

Charlotte, North Carolina;

Job Description:


Business Control Manager – Technology Quality Assurance

This role is a key member of the Technology Business Management Resiliency & Controls Quality Assurance team that provides critical support and will help in establishing effective controls within processes (Quality Assurance), perform reviews, and test the effectiveness of controls (monitoring and Quality Control). Engage with senior stakeholders to identify issues and/or control improvements for remediation. Acts as an ambassador of the risk culture. The Quality Assurance program will guide technology executives, risk officers and technology SMEs with training & recommendations during reviews, develop and communicate procedures as requirements change over time, challenge gaps in evidence, ensure controls are sustainable and addresses risks appropriately. 
 

The role will require candidate to work across the technology organization, using technical domain expertise to lead and/or execute quality reviews for controls and processes. Must ensure and understand how sustainable solutions apply to adherence of policies. The incumbent will drive and report progress on execution of quality assurance across the portfolio to leadership on an ongoing basis.  The role will drive a strong Risk culture that encourages discussion and debate for everyone in the organization. The role must expertly balance the need to reduce risk efficiently and effectively but in a manner that supports Operational Excellence.

Additional key responsibilities include:

  • Developing and managing strong relationships with the technology teams, GCOR and Control Partners, ensuring partnership on all deliverables

  • Continuously assessing and enhancing technology processes and controls, and improving the quality and execution of oversight, communications, escalation, reporting and tooling

  • Reporting and communicating potential process and control gaps and other quality weaknesses including actions required to remediate

  • Building best-practices, guidance, templates and training to assist technologists in sustaining quality processes and controls

Required Skills & Abilities:

  • 5-10 years of experience in risk management, audit, compliance, or a combination of each

  • Financial Services process engineering, quality assurance, or other process control functions, control measurement, testing or audit experience

  • Strong interpersonal skills and proven ability to build and cultivate relationships both externally and internally

  • Outstanding verbal and written communication skills; ability to simplify and summarize complex topics

  • Ability to analyze and present regulatory/audit data and information.

  • Experience executing across multiple stakeholders, managing participation and timely coordination of risk and control routine deliverables; lead meetings as needed ensure effective collaboration and execution of deliverables

  • Ability to influence outside of direct team to facilitate changes to control environment

  • Ability to challenge in a firm but non-confrontational manner

  • Commitment to delivering excellence

  • Must have an Operational Excellence mindset.  Will often be asked to solve complex problems but solve them in a way that doesn’t create complex processes

  • Can quickly “connect the dots” to demonstrate ability to identify and perform thematic analysis

Desired Skills & Abilities:

  • 5+ years of technology audit experience for a large and complex organization

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Expert understanding of technology / technology risk and control / technology risk management

  • Proven ability to foster the Identify, Escalate, Debate Risk Culture

  • Understanding of risk/compliance routines and frameworks

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:


Business Control Manager – Technology Quality Assurance

This role is a key member of the Technology Business Management Resiliency & Controls Quality Assurance team that provides critical support and will help in establishing effective controls within processes (Quality Assurance), perform reviews, and test the effectiveness of controls (monitoring and Quality Control). Engage with senior stakeholders to identify issues and/or control improvements for remediation. Acts as an ambassador of the risk culture. The Quality Assurance program will guide technology executives, risk officers and technology SMEs with training & recommendations during reviews, develop and communicate procedures as requirements change over time, challenge gaps in evidence, ensure controls are sustainable and addresses risks appropriately. 
 

The role will require candidate to work across the technology organization, using technical domain expertise to lead and/or execute quality reviews for controls and processes. Must ensure and understand how sustainable solutions apply to adherence of policies. The incumbent will drive and report progress on execution of quality assurance across the portfolio to leadership on an ongoing basis.  The role will drive a strong Risk culture that encourages discussion and debate for everyone in the organization. The role must expertly balance the need to reduce risk efficiently and effectively but in a manner that supports Operational Excellence.

Additional key responsibilities include:

  • Developing and managing strong relationships with the technology teams, GCOR and Control Partners, ensuring partnership on all deliverables

  • Continuously assessing and enhancing technology processes and controls, and improving the quality and execution of oversight, communications, escalation, reporting and tooling

  • Reporting and communicating potential process and control gaps and other quality weaknesses including actions required to remediate

  • Building best-practices, guidance, templates and training to assist technologists in sustaining quality processes and controls

Required Skills & Abilities:

  • 5-10 years of experience in risk management, audit, compliance, or a combination of each

  • Financial Services process engineering, quality assurance, or other process control functions, control measurement, testing or audit experience

  • Strong interpersonal skills and proven ability to build and cultivate relationships both externally and internally

  • Outstanding verbal and written communication skills; ability to simplify and summarize complex topics

  • Ability to analyze and present regulatory/audit data and information.

  • Experience executing across multiple stakeholders, managing participation and timely coordination of risk and control routine deliverables; lead meetings as needed ensure effective collaboration and execution of deliverables

  • Ability to influence outside of direct team to facilitate changes to control environment

  • Ability to challenge in a firm but non-confrontational manner

  • Commitment to delivering excellence

  • Must have an Operational Excellence mindset.  Will often be asked to solve complex problems but solve them in a way that doesn’t create complex processes

  • Can quickly “connect the dots” to demonstrate ability to identify and perform thematic analysis

Desired Skills & Abilities:

  • 5+ years of technology audit experience for a large and complex organization

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Expert understanding of technology / technology risk and control / technology risk management

  • Proven ability to foster the Identify, Escalate, Debate Risk Culture

  • Understanding of risk/compliance routines and frameworks

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22090888

Band: H4

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Today Kindred [C]

Referral Bonus:

0