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Officer, Payment Controls Operations

Singapore, , Singapore

Job Description:

Your background

  • Superior analytical, research and decision-making skills
  • Excellent communication skills
  • Proven ability to work independently, identify opportunities and make recommendations for solutions to improve the business
  • Ability to problem solve and resolve complex issues in a timely manner
  • Ability to multi-task as business needs dictate
  • Loan IQ experience preferable.
  • Knowledge of wire processing and swift rules
  • Knowledge of Microsoft Office (Word, Excel, Power Point, MS Access)
  • Knowledge of bank systems (ACBS, BOSS, Navigator, GBS, WBS, BFT, WTX, FDES, LIQ)     

What you can expect

  • The Operation Analyst will assist with leading and supporting front line associates with the day-to-day business operations and readiness in the Commercial Credit space.  
  • They will manage inbound inquires related to daily processing, support record set-ups within SOR, reconciliation issues, manual outgoing wires/swifts & outbound calls to verify remittance instructions with participating banks. 
  • Overall, the analysts will be responsible for increasing business partner satisfaction and exceeding departmental metrics while meeting current Service Level Agreements. 
  • They should demonstrate leadership within the division and will participate in the overall development of the team in conjunction with the team manager.
  • Establish & maintain management/performance controls to highlight problems, maximize performance & develop process improvements.
  • The Operations Specialist is responsible for decisioning complex and high-risk transactions with significant customer/monetary impact. This position requires, proficient judgment, analytical skills, and excellent communication skills.

What you will do

  • Manages inbound inquires related to daily processing, reconciliation issues, manual outgoing wires/swifts & outbound calls to verify remittance instructions with participating banks.
  • Performs a variety of routine and some non-routine functions in accordance with standard procedures in one or more of the following areas: Create and update information on loan platform system, establishing/maintaining repetitive wire instructions, as well as performing research within all systems for business partners and provide resolution or next steps.
  • Applies advanced skills as well as adapt procedures, processes, and techniques to meet the requirements of the position.
  • Duties and tasks will reflect substantial variety and complexity. Operations Analyst may serve as a resource to others in the resolution of complex problems and provide daily oversight on the day-to-day activities. Operations Analyst will perform data entry on multiple bank systems, primarily LIQ, and may include FDES, eLEDGER, OLAS, GBS, WBS, WTX, BFT, LAS, CASHPRO.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H6

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • Superior analytical, research and decision-making skills
  • Excellent communication skills
  • Proven ability to work independently, identify opportunities and make recommendations for solutions to improve the business
  • Ability to problem solve and resolve complex issues in a timely manner
  • Ability to multi-task as business needs dictate
  • Loan IQ experience preferable.
  • Knowledge of wire processing and swift rules
  • Knowledge of Microsoft Office (Word, Excel, Power Point, MS Access)
  • Knowledge of bank systems (ACBS, BOSS, Navigator, GBS, WBS, BFT, WTX, FDES, LIQ)     

What you can expect

  • The Operation Analyst will assist with leading and supporting front line associates with the day-to-day business operations and readiness in the Commercial Credit space.  
  • They will manage inbound inquires related to daily processing, support record set-ups within SOR, reconciliation issues, manual outgoing wires/swifts & outbound calls to verify remittance instructions with participating banks. 
  • Overall, the analysts will be responsible for increasing business partner satisfaction and exceeding departmental metrics while meeting current Service Level Agreements. 
  • They should demonstrate leadership within the division and will participate in the overall development of the team in conjunction with the team manager.
  • Establish & maintain management/performance controls to highlight problems, maximize performance & develop process improvements.
  • The Operations Specialist is responsible for decisioning complex and high-risk transactions with significant customer/monetary impact. This position requires, proficient judgment, analytical skills, and excellent communication skills.

What you will do

  • Manages inbound inquires related to daily processing, reconciliation issues, manual outgoing wires/swifts & outbound calls to verify remittance instructions with participating banks.
  • Performs a variety of routine and some non-routine functions in accordance with standard procedures in one or more of the following areas: Create and update information on loan platform system, establishing/maintaining repetitive wire instructions, as well as performing research within all systems for business partners and provide resolution or next steps.
  • Applies advanced skills as well as adapt procedures, processes, and techniques to meet the requirements of the position.
  • Duties and tasks will reflect substantial variety and complexity. Operations Analyst may serve as a resource to others in the resolution of complex problems and provide daily oversight on the day-to-day activities. Operations Analyst will perform data entry on multiple bank systems, primarily LIQ, and may include FDES, eLEDGER, OLAS, GBS, WBS, WTX, BFT, LAS, CASHPRO.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-22089962

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Asha Yadav

Referral Bonus:

0

Street Address

Primary Location:
50 COLLYER QUAY, Singapore, 049321