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Network Delivery Manager, Core Technology Infrastructure

Richardson, Texas;

Job Description:

The role of the Network Delivery Manager (NDM) is to be accountable and to coordinate cross functional, multiple phase network implementations, engineering support and service delivery work. They direct tasks, decipher requirements, manage communications and updates, escalates/takes escalations, tracks and manages synergies and dependencies supporting network implementation deliverables.

The Network Delivery Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers while being able to focus and forecast the delivery track of multi-phase work against change and release calendar(s). The (NDM) needs to understand the technical implementation/change processes, supports the Implementation Engineer throughout implementation (pre-during-post) and the full change management process.

Required Skills:

  • Must have the ability to understand and translate business requirements into engineering and or implementation details.  

  • Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners.

  • The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) in order to successfully interact and communicate on a global scale if needed.

  • Accountable to manage the “end or end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor. 

  • Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the STI/Release and Deployment tasks; up to, during and post the change window through Production Day-One).  

  • Develops, tracks, reports and manages engineering delivery tasks.  

  • Anticipates and proactively resolves issues and conflicts within and between engineering delivery workflows and all other stakeholders.

  • Provides regular and pro-active status to STI/Release and Deployment management. Anticipates issues and reports them to STI/Release and Deployment management. Escalates as needed or as appropriate. 

  • Advocate on behalf of CTO Operations/STI; ensures we communicate/report statuses, issues, positions effectively and in a clear way.  

  • Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal/external and associated dependencies.  Reacts to them proactively and effectively

Desired Skills:

  • Bachelor’s degree in engineering, computer science, business, finance or related field/technical training. Must have strong analytical skills.

  • Minimum of 10 years’ experience required in technical role supporting network project/programs.

  • Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA are a plus.

  • Experience with Change Management and CAB processes and procedures a must.

  • Strong background in IT service delivery role.

  • Financial services (Insurance, Banking, Investment banking), is a plus.

  • Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines.

  • Ability to create meaningful data that contributes to the Change Management and Service Delivery processes.

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The role of the Network Delivery Manager (NDM) is to be accountable and to coordinate cross functional, multiple phase network implementations, engineering support and service delivery work. They direct tasks, decipher requirements, manage communications and updates, escalates/takes escalations, tracks and manages synergies and dependencies supporting network implementation deliverables.

The Network Delivery Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers while being able to focus and forecast the delivery track of multi-phase work against change and release calendar(s). The (NDM) needs to understand the technical implementation/change processes, supports the Implementation Engineer throughout implementation (pre-during-post) and the full change management process.

Required Skills:

  • Must have the ability to understand and translate business requirements into engineering and or implementation details.  

  • Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners.

  • The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) in order to successfully interact and communicate on a global scale if needed.

  • Accountable to manage the “end or end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor. 

  • Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the STI/Release and Deployment tasks; up to, during and post the change window through Production Day-One).  

  • Develops, tracks, reports and manages engineering delivery tasks.  

  • Anticipates and proactively resolves issues and conflicts within and between engineering delivery workflows and all other stakeholders.

  • Provides regular and pro-active status to STI/Release and Deployment management. Anticipates issues and reports them to STI/Release and Deployment management. Escalates as needed or as appropriate. 

  • Advocate on behalf of CTO Operations/STI; ensures we communicate/report statuses, issues, positions effectively and in a clear way.  

  • Works with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal/external and associated dependencies.  Reacts to them proactively and effectively

Desired Skills:

  • Bachelor’s degree in engineering, computer science, business, finance or related field/technical training. Must have strong analytical skills.

  • Minimum of 10 years’ experience required in technical role supporting network project/programs.

  • Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA are a plus.

  • Experience with Change Management and CAB processes and procedures a must.

  • Strong background in IT service delivery role.

  • Financial services (Insurance, Banking, Investment banking), is a plus.

  • Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines.

  • Ability to create meaningful data that contributes to the Change Management and Service Delivery processes.

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22087790

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Marzey Wilson [C]

Referral Bonus:

0