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Sr Analyst - Trading Support

Dallas, Texas

Job Description:

This role involves troubleshooting of Microsoft operating systems, applications, and proprietary Bank of America systems. The resource is expected to have excellent Customer Service, verbal and written skills. Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, assisting with software deployment, provisioning hardware requests. Position needs to be organized and detailed, with strong follow-up skills. Takes ownership for managing risk during all job activities. 

Required Skills

Minimum 3-5 years of Desktop Support Experience

Supports and executes the day to day restoration of escalated application incidents within agreed SLA. Software deployment via remote console as needed. Excellent analytical/troubleshooting skills to support break-fix of; Windows Operating System, Microsoft Office Suite, Internet & core applications. 

• Experienced with command line knowledge and/or Powershell is preferred. 

• Excellent written and verbal communication skills, and able to communicate technical issues to non-technical audiences.

• Strong communicator with excellent people skills.

• Able to manage multiple issues simultaneously.

• Solid hardware and software troubleshooting/resolution skills.

• Knowledge of mobility products (iPhone/Android) a plus but not required.

• Ability to work well alone or in a team environment.

• Experience with Remedy, Maximo or other ticketing systems preferred.

• Must be flexible with working hours between 7am-6pm (local time).

• Candidates should have large scale enterprise support experience (500+ users) 

Desired Skills

• Experienced with command line knowledge and/or Powershell is preferred.

• Excellent written and verbal communication skills, and able to communicate technical issues to non-technical audiences.

• Strong communicator with excellent people skills. • Able to manage multiple issues simultaneously.

• Solid hardware and software troubleshooting/resolution skills.

• Knowledge of mobility products (iPhone/Android) a plus but not required.

• Ability to work well alone or in a team environment.

• Experience with Remedy, Maximo or other ticketing systems preferred.

• Must be flexible with working hours between 7am-6pm (local time).

• Candidates should have large scale enterprise support experience (500+ users)

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This role involves troubleshooting of Microsoft operating systems, applications, and proprietary Bank of America systems. The resource is expected to have excellent Customer Service, verbal and written skills. Responsibilities include but not limited to end to end resolution of incidents within the ITSM framework, assisting with software deployment, provisioning hardware requests. Position needs to be organized and detailed, with strong follow-up skills. Takes ownership for managing risk during all job activities. 

Required Skills

Minimum 3-5 years of Desktop Support Experience

Supports and executes the day to day restoration of escalated application incidents within agreed SLA. Software deployment via remote console as needed. Excellent analytical/troubleshooting skills to support break-fix of; Windows Operating System, Microsoft Office Suite, Internet & core applications. 

• Experienced with command line knowledge and/or Powershell is preferred. 

• Excellent written and verbal communication skills, and able to communicate technical issues to non-technical audiences.

• Strong communicator with excellent people skills.

• Able to manage multiple issues simultaneously.

• Solid hardware and software troubleshooting/resolution skills.

• Knowledge of mobility products (iPhone/Android) a plus but not required.

• Ability to work well alone or in a team environment.

• Experience with Remedy, Maximo or other ticketing systems preferred.

• Must be flexible with working hours between 7am-6pm (local time).

• Candidates should have large scale enterprise support experience (500+ users) 

Desired Skills

• Experienced with command line knowledge and/or Powershell is preferred.

• Excellent written and verbal communication skills, and able to communicate technical issues to non-technical audiences.

• Strong communicator with excellent people skills. • Able to manage multiple issues simultaneously.

• Solid hardware and software troubleshooting/resolution skills.

• Knowledge of mobility products (iPhone/Android) a plus but not required.

• Ability to work well alone or in a team environment.

• Experience with Remedy, Maximo or other ticketing systems preferred.

• Must be flexible with working hours between 7am-6pm (local time).

• Candidates should have large scale enterprise support experience (500+ users)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22087477

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Lauren Ervin

Referral Bonus:

0

Street Address

Primary Location:
901 MAIN ST, TX, Dallas, 75202