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Program Manager Network Services , Core Technology Infrastructure

New York, New York;

Job Description:

Responsible for programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or service, or executes a function. Project responsibility requires responsibility for staff and budget. Serves as primary contact to senior department managers for critical change initiatives. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control. Ensures clearly defined responsibilities and accountabilities for key program/project roles. Integrates knowledge of end-to-end business process into program planning and decisioning processes. Develop, maintain, and report on an overall integrated delivery plan. Management experience with small to mid-size teams. Excellent project management skills, including the ability to prioritize work and meet deadlines. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Typically 5+ plus years of program management experience.

Additional Job Description Detail:

Additionally, Responsible for programs/projects specific to initiatives that have significant impact . The program manager will manage multiple programs consisting and several supporting projects. The program manager will serve as the primary point of contact for program executive sponsor and technology leads across assigned programs and projects. Responsible to drive, track and plan execution activities, with scope of their programs. Responsible for ensuring plans exist and are executed in support of the organization’s strategic goals and key priorities. Drives delivery of the committed deliverables and achievement of the success metrics/TBOs.

Key Responsibilities:

  • Adhere to Enterprise Change standards for Program and Project Management (Program deliverables, tollgates, PPRT System of Record updates, change controls, Permit to Build requirements and more)

  • Provide guidance and coaching to project managers within programs responsible

  • Partner with tech leads and other key stakeholders on delivery of programs Provide senior leader program updates in both written and verbal formats

  • Manage program budget including monthly forecasting, variance commentary and PMMT resource allocations and PCM updates

  • Lead program delivery management routines and provide leadership support for senior level portfolio deliverables, reporting and management routines.

Required Skills:

  • Results-oriented leader who can develop and manage relationships based on trust, teamwork and knowledge

  • Strong business, financial, technology and program/project management acumen

  • Proven ability to resolve program and project issues and mitigate risk by negotiating solutions that meet expected results

  • Data analysis skills and ability create executive quality materials within tight timeframes with limited direction from management

  • Excellent written/verbal communication and presentation skills at an executive level

  • Experience with Agile/Waterfall Methodologies, Enterprise Change Standards for Programs and projects SDLC, Waterfall, Agile (PPRT management, deliverables and tollgates for both programs and projects)

  • Proficient with standard tools such as PPRT, Jira, PowerPoint, Excel, PMMT, PCM, SharePoint, etc.

  • Ability to connect dots and articulate clear and concise status and action plans to resolve issues and risks and at the right level of detail for the audience • Ability to confidently lead meetings and discussions to drive program and project deliverables and resolve issues and challenges

  • Skilled at managing scope, schedule, project schedules, risks, issues and interdependencies impacting the program/project and develops sound mitigation and GTG plans.

Soft Skill Attributes:

  • Leadership – Courage to make hard decisions, hold people accountable, comfortable in the grey. Not everything will always be black and white and they can’t be paralyzed by that.

  • Communication – Speaks clearly, concisely, and knows the audience. Can recognize when less is more, and when more is needed and adjust real-time.

  • Scheduling – Understands dependencies and the difference between critical path deliverables and those that are not. Understands the impacts of schedule delays on financials, risk, and strategy and can balance the need for escalation with non-impacting schedule misses, and escalate appropriately when necessary or manage it independently when escalation is not needed.

  • Risk Management – Understands risk criteria and always considers risk, but is not crippled by risk adversity. Balances the need to act with the need to be risk adverse and knows when the risk can be taken vs when it’s a bad idea. Is not afraid to make a bad decision because they are confident and understand the risks, but learns from the bad decisions made and does not repeat them.

  • Critical Thinking – Has the ability to analyze complex data from multiple sources and objectively make reasoned judgment. Additionally, able to present outcome or results of the analysis in a clear and understandable manner.

  • Task Management – Understands the work that needs to get done, the resources completing the work, and aligns tasks to the right people, even if the right person occasionally isn’t in that particular role.

Desired Skills

  • 8-10+ years combined Technology, Program and Project Management experience in an Enterprise environment (3+ year program management)

  • IT Infrastructure background (preferred Database, Middleware, Messaging)

  • Bachelor's degree or equivalent experience

  • Knowledge of ITIL and Service Lifecycle Management

  • ITIL or PMP Certified

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsible for programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or service, or executes a function. Project responsibility requires responsibility for staff and budget. Serves as primary contact to senior department managers for critical change initiatives. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control. Ensures clearly defined responsibilities and accountabilities for key program/project roles. Integrates knowledge of end-to-end business process into program planning and decisioning processes. Develop, maintain, and report on an overall integrated delivery plan. Management experience with small to mid-size teams. Excellent project management skills, including the ability to prioritize work and meet deadlines. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Typically 5+ plus years of program management experience.

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Responsible for programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or service, or executes a function. Project responsibility requires responsibility for staff and budget. Serves as primary contact to senior department managers for critical change initiatives. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control. Ensures clearly defined responsibilities and accountabilities for key program/project roles. Integrates knowledge of end-to-end business process into program planning and decisioning processes. Develop, maintain, and report on an overall integrated delivery plan. Management experience with small to mid-size teams. Excellent project management skills, including the ability to prioritize work and meet deadlines. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Typically 5+ plus years of program management experience.

Additional Job Description Detail:

Additionally, Responsible for programs/projects specific to initiatives that have significant impact . The program manager will manage multiple programs consisting and several supporting projects. The program manager will serve as the primary point of contact for program executive sponsor and technology leads across assigned programs and projects. Responsible to drive, track and plan execution activities, with scope of their programs. Responsible for ensuring plans exist and are executed in support of the organization’s strategic goals and key priorities. Drives delivery of the committed deliverables and achievement of the success metrics/TBOs.

Key Responsibilities:

  • Adhere to Enterprise Change standards for Program and Project Management (Program deliverables, tollgates, PPRT System of Record updates, change controls, Permit to Build requirements and more)

  • Provide guidance and coaching to project managers within programs responsible

  • Partner with tech leads and other key stakeholders on delivery of programs Provide senior leader program updates in both written and verbal formats

  • Manage program budget including monthly forecasting, variance commentary and PMMT resource allocations and PCM updates

  • Lead program delivery management routines and provide leadership support for senior level portfolio deliverables, reporting and management routines.

Required Skills:

  • Results-oriented leader who can develop and manage relationships based on trust, teamwork and knowledge

  • Strong business, financial, technology and program/project management acumen

  • Proven ability to resolve program and project issues and mitigate risk by negotiating solutions that meet expected results

  • Data analysis skills and ability create executive quality materials within tight timeframes with limited direction from management

  • Excellent written/verbal communication and presentation skills at an executive level

  • Experience with Agile/Waterfall Methodologies, Enterprise Change Standards for Programs and projects SDLC, Waterfall, Agile (PPRT management, deliverables and tollgates for both programs and projects)

  • Proficient with standard tools such as PPRT, Jira, PowerPoint, Excel, PMMT, PCM, SharePoint, etc.

  • Ability to connect dots and articulate clear and concise status and action plans to resolve issues and risks and at the right level of detail for the audience • Ability to confidently lead meetings and discussions to drive program and project deliverables and resolve issues and challenges

  • Skilled at managing scope, schedule, project schedules, risks, issues and interdependencies impacting the program/project and develops sound mitigation and GTG plans.

Soft Skill Attributes:

  • Leadership – Courage to make hard decisions, hold people accountable, comfortable in the grey. Not everything will always be black and white and they can’t be paralyzed by that.

  • Communication – Speaks clearly, concisely, and knows the audience. Can recognize when less is more, and when more is needed and adjust real-time.

  • Scheduling – Understands dependencies and the difference between critical path deliverables and those that are not. Understands the impacts of schedule delays on financials, risk, and strategy and can balance the need for escalation with non-impacting schedule misses, and escalate appropriately when necessary or manage it independently when escalation is not needed.

  • Risk Management – Understands risk criteria and always considers risk, but is not crippled by risk adversity. Balances the need to act with the need to be risk adverse and knows when the risk can be taken vs when it’s a bad idea. Is not afraid to make a bad decision because they are confident and understand the risks, but learns from the bad decisions made and does not repeat them.

  • Critical Thinking – Has the ability to analyze complex data from multiple sources and objectively make reasoned judgment. Additionally, able to present outcome or results of the analysis in a clear and understandable manner.

  • Task Management – Understands the work that needs to get done, the resources completing the work, and aligns tasks to the right people, even if the right person occasionally isn’t in that particular role.

Desired Skills

  • 8-10+ years combined Technology, Program and Project Management experience in an Enterprise environment (3+ year program management)

  • IT Infrastructure background (preferred Database, Middleware, Messaging)

  • Bachelor's degree or equivalent experience

  • Knowledge of ITIL and Service Lifecycle Management

  • ITIL or PMP Certified

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Responsible for programs/projects specific to corporate change initiatives that have significant impact on how the company does business, provides a product or service, or executes a function. Project responsibility requires responsibility for staff and budget. Serves as primary contact to senior department managers for critical change initiatives. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Accountable for analyzing present-state, developing alternative future-state approaches and facilitating implementation. Creates a clear, coherent approach to guide effective program/initiative setup, execution, and control. Ensures clearly defined responsibilities and accountabilities for key program/project roles. Integrates knowledge of end-to-end business process into program planning and decisioning processes. Develop, maintain, and report on an overall integrated delivery plan. Management experience with small to mid-size teams. Excellent project management skills, including the ability to prioritize work and meet deadlines. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Typically 5+ plus years of program management experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22086626

Band: H4

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taimour Khan

Referral Bonus:

0

Jersey City pay and benefits information

Jersey City pay range:

$111,300 - $173,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

New York City pay and benefits information

New York City pay range:

$111,300 - $173,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.