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Operations Project Consultant

Bromley, , United Kingdom;

Job Description:

Job Title: Operations Project Consultant

Corporate Title: Assistant Vice President

Location: Bromley

Role Description:

Primarily responsible for supporting operational readiness in regions where portfolio migrations from current system to Loan IQ are occurring.  This includes SME training, user training and periodic refresher training ensuring purchased portfolios are uploaded to the System of Record in a timely and accurate manner.  The individual will interface regularly with internal business partners to facilitate new system usage adoption, user error reduction and feedback loops for system improvement opportunities.

  • Responsible for medium - large projects for an operations department, product, or business unit. Provides consulting expertise to line managers on productivity issues, analyses market and operational impact in the business brought about by the project parameters.
  • Research and documents organizational reviews, workflow analysis, management, and staff analysis.
  • Develops project plans including estimates of cost and resources required.
  • Defines project scope to others outside of operations that may become involved in or impacted by the project.
  • Requires a thorough knowledge of the operations area.

The Team:

This role sits within the Platform Management team within Global Credit Operations.  The Platform Management team is a global team of approximately 30 employees who support hundreds of Loan IQ users around the world and serve as the primary SMEs for the Loan IQ application.  Employees on this team perform a variety of duties including testing of changes to the system, rate maintenance and troubleshooting of production issues.  The team is highly collaborative and routinely assists each other, as well as teammates in core operations when specific needs arise.

Core Skills:

  • Financial services experience with accounting or project management focus
  • Expert proficiency in Excel and Access
  • Undergraduate degree in Business, Supply Chain or Industrial Systems or equivalent work experience  
  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with teammates across diverse geographies to understand current & future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H5

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Operations Project Consultant

Corporate Title: Assistant Vice President

Location: Bromley or Singapore

Role Description:

Primarily responsible for supporting operational readiness in regions where portfolio migrations from current system to Loan IQ are occurring.  This includes SME training, user training and periodic refresher training ensuring purchased portfolios are uploaded to the System of Record in a timely and accurate manner.  The individual will interface regularly with internal business partners to facilitate new system usage adoption, user error reduction and feedback loops for system improvement opportunities.

  • Responsible for medium - large projects for an operations department, product, or business unit. Provides consulting expertise to line managers on productivity issues, analyses market and operational impact in the business brought about by the project parameters.
  • Research and documents organizational reviews, workflow analysis, management, and staff analysis.
  • Develops project plans including estimates of cost and resources required.
  • Defines project scope to others outside of operations that may become involved in or impacted by the project.
  • Requires a thorough knowledge of the operations area.

The Team:

This role sits within the Platform Management team within Global Credit Operations.  The Platform Management team is a global team of approximately 30 employees who support hundreds of Loan IQ users around the world and serve as the primary SMEs for the Loan IQ application.  Employees on this team perform a variety of duties including testing of changes to the system, rate maintenance and troubleshooting of production issues.  The team is highly collaborative and routinely assists each other, as well as teammates in core operations when specific needs arise.

Core Skills:

  • Financial services experience with accounting or project management focus
  • Expert proficiency in Excel and Access
  • Undergraduate degree in Business, Supply Chain or Industrial Systems or equivalent work experience  
  • Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with teammates across diverse geographies to understand current & future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-22086451

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Thomas Stevens

Referral Bonus:

0