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Site Reliability Engineer - Core technology Infrastructure

Charlotte, North Carolina;

Job Description:

Job description:

  • Strong IT professional providing Development and collaborating with Production Support for multiple infrastructure applications and systems, while driving continued IT Operations Management service improvements. 
  • Possess strong analytical ability in solving IT problems, working towards automation, and elimination of systems and/or process bottlenecks. 
  • Ability to lead and coordinate timely issue resolution for critical applications in partnership with other technicians from database, web service, network, storage, OS system admin, application developer, and management teams.
  • Experience with Java, UNIX OS, Perl and Python scripting, SQL query, System Analyst, web services, monitoring, documentation, change control, troubleshooting, PowerShell, and process improvement.

Functions:

  • Drive standardization for new onboarding processes and controls.
  • Research and implement process or technology improvements
  • Support customer monitoring requirements and engineer solutions for event and network monitoring
  • Develop, test and deploy automated workflow in support of the IT business
  • Troubleshoot, resolve system issues.
  • Implement changes, upgrades to production systems
  • Deliver technical documentation for all projects completed
  • On-call coverage requirements and support break-fix needs

Required Skills:

  • Strong UNIX, Linux, Wintel, Perl/Shell/Python scripting
  • Programming in Java or .Net
  • SQL/Database queries for data extraction
  • Develop custom automation in order to streamline support processes
  • Perform root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
  • Strong problem root cause diagnosis skills and desire to learn processes, new products, applications and technology
  • Manage production changes, releases, and upgrades in a collaborative environment in accordance with lifecycle methodology and risk guidelines and data management
  • Supports the 24x7 day-to-day maintenance of the infrastructure application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
  • Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
  • Performing testing and shakeout procedures during/after active incidents or deployments during or after regular business hours
  • Manages activities related to maintenance of the application systems that are running the daily operations of the firm
  • Ability to work as part of a team - Candidate will work closely with both the Engineering, Development and other Operational teams.
  • Monitor Production environments / scheduled jobs and identify improvement to monitoring.

Desired Skills

• Great soft skills – People and communications skills are essential.

• Must possess coding experience in either JAVA, .Net or another object-oriented language

• Good proficiency in system, network, security and database operations, protocols, and industry standard technologies.

• Experience in command line interfaces (CLI), third party APIs and integration.

• Experience in server administration with Red Hat Enterprise Linux and Windows Server

• Good understanding of developing fault tolerant solutions and knowledge in horizontal scaling and resiliency/HA.

• Ability to juggle competing priorities and adapt to changes in project scope.

• College Degree or Higher or equivalent work experience

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job description:

  • Strong IT professional providing Development and collaborating with Production Support for multiple infrastructure applications and systems, while driving continued IT Operations Management service improvements. 
  • Possess strong analytical ability in solving IT problems, working towards automation, and elimination of systems and/or process bottlenecks. 
  • Ability to lead and coordinate timely issue resolution for critical applications in partnership with other technicians from database, web service, network, storage, OS system admin, application developer, and management teams.
  • Experience with Java, UNIX OS, Perl and Python scripting, SQL query, System Analyst, web services, monitoring, documentation, change control, troubleshooting, PowerShell, and process improvement.

Functions:

  • Drive standardization for new onboarding processes and controls.
  • Research and implement process or technology improvements
  • Support customer monitoring requirements and engineer solutions for event and network monitoring
  • Develop, test and deploy automated workflow in support of the IT business
  • Troubleshoot, resolve system issues.
  • Implement changes, upgrades to production systems
  • Deliver technical documentation for all projects completed
  • On-call coverage requirements and support break-fix needs

Required Skills:

  • Strong UNIX, Linux, Wintel, Perl/Shell/Python scripting
  • Programming in Java or .Net
  • SQL/Database queries for data extraction
  • Develop custom automation in order to streamline support processes
  • Perform root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
  • Strong problem root cause diagnosis skills and desire to learn processes, new products, applications and technology
  • Manage production changes, releases, and upgrades in a collaborative environment in accordance with lifecycle methodology and risk guidelines and data management
  • Supports the 24x7 day-to-day maintenance of the infrastructure application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
  • Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
  • Performing testing and shakeout procedures during/after active incidents or deployments during or after regular business hours
  • Manages activities related to maintenance of the application systems that are running the daily operations of the firm
  • Ability to work as part of a team - Candidate will work closely with both the Engineering, Development and other Operational teams.
  • Monitor Production environments / scheduled jobs and identify improvement to monitoring.

Desired Skills

• Great soft skills – People and communications skills are essential.

• Must possess coding experience in either JAVA, .Net or another object-oriented language

• Good proficiency in system, network, security and database operations, protocols, and industry standard technologies.

• Experience in command line interfaces (CLI), third party APIs and integration.

• Experience in server administration with Red Hat Enterprise Linux and Windows Server

• Good understanding of developing fault tolerant solutions and knowledge in horizontal scaling and resiliency/HA.

• Ability to juggle competing priorities and adapt to changes in project scope.

• College Degree or Higher or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22085165

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Kathleen Jones-Griffith

Referral Bonus:

0