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Vice President / Senior Vice President, Global Wholesale Banking, Senior Application Support Manager

Singapore, , Singapore

Job Description:

Your background

  • Minimum of 10+ years with hands-on experience in application support in the banking and finance industry
  • Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract, Oracle databases and JAVA
  • Proven leadership experience, ability to motivate teams and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver
  • Excellent communication (both written and oral) / interpersonal skills, confident and effective/ calm communicator in both technical and business forums with the ability to influence
  • Able to work well with people from various background and able to appreciate differences in the diverse environment
  • Ability to understand complex system interactions and break down into components and interface to enumerate failure scenario
  • Strong problem root cause diagnosis skills and desire to learn products, applications and technology
  • Experience in working with technical counterparts from different time zones
  • Incident management experience and ability to manage senior stakeholders through an issue.
  • Highly motivated, creative, analytical thinker with excellent documentation skills
  • Strong business partnership skills – Able to build broad-based business relationships across the organization and skillfully influences colleagues to collaborate and promote ideas
  • Experience using Industry standard monitoring and ticketing tools like Remedy and AppDynamics

Desired Skills

  • Experienced in working with central bank / clearing house technical team is a definite advantage.
  • Understanding Payment / Transactional processing.
  • ITIL processes knowledge: Incident Management, Request Management, and Problem Management
  • Six Sigma / LEAN / Agile / Project management methodology experience will be beneficial but not required.

What you can expect

The Global Wholesale Banking application production support team is looking for a senior application support manager to lead the Global Payment support team in APAC to maintain stability of production applications in a constant changing environment. This is part of the Global Payments support team with counterparts in EMEA and US providing round the clock SME support for our business.

What you will do

  • Provide leadership to APAC application support teams in delivering SME (expert level) production support for global payment applications during APAC time zone
  • Sets strategic guidance, analysis, operational oversight over the management of production environments
  • Partner with the Global Whole Banking Application Production Support, Application Development, Application Infrastructure Engineering, Platform Engineering/Architecture and other infrastructure teams to design/improve resiliency and stability of end-to-end environment to meet business objectives
  • Provide consultancy to downstream applications in APAC branches
  • Liaison with Business Users in problem determination, communication, and resolution
  • Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
  • Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
  • Provide APAC metrics and reporting for global management
  • Support triage for escalated issues

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H4

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • Minimum of 10+ years with hands-on experience in application support in the banking and finance industry
  • Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract, Oracle databases and JAVA
  • Proven leadership experience, ability to motivate teams and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver
  • Excellent communication (both written and oral) / interpersonal skills, confident and effective/ calm communicator in both technical and business forums with the ability to influence
  • Able to work well with people from various background and able to appreciate differences in the diverse environment
  • Ability to understand complex system interactions and break down into components and interface to enumerate failure scenario
  • Strong problem root cause diagnosis skills and desire to learn products, applications and technology
  • Experience in working with technical counterparts from different time zones
  • Incident management experience and ability to manage senior stakeholders through an issue.
  • Highly motivated, creative, analytical thinker with excellent documentation skills
  • Strong business partnership skills – Able to build broad-based business relationships across the organization and skillfully influences colleagues to collaborate and promote ideas
  • Experience using Industry standard monitoring and ticketing tools like Remedy and AppDynamics

Desired Skills

  • Experienced in working with central bank / clearing house technical team is a definite advantage.
  • Understanding Payment / Transactional processing.
  • ITIL processes knowledge: Incident Management, Request Management, and Problem Management
  • Six Sigma / LEAN / Agile / Project management methodology experience will be beneficial but not required.

What you can expect

The Global Wholesale Banking application production support team is looking for a senior application support manager to lead the Global Payment support team in APAC to maintain stability of production applications in a constant changing environment. This is part of the Global Payments support team with counterparts in EMEA and US providing round the clock SME support for our business.

What you will do

  • Provide leadership to APAC application support teams in delivering SME (expert level) production support for global payment applications during APAC time zone
  • Sets strategic guidance, analysis, operational oversight over the management of production environments
  • Partner with the Global Whole Banking Application Production Support, Application Development, Application Infrastructure Engineering, Platform Engineering/Architecture and other infrastructure teams to design/improve resiliency and stability of end-to-end environment to meet business objectives
  • Provide consultancy to downstream applications in APAC branches
  • Liaison with Business Users in problem determination, communication, and resolution
  • Performing root cause analysis for recurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
  • Resolving and documenting incident and service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
  • Provide APAC metrics and reporting for global management
  • Support triage for escalated issues

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-22069211

Band: H4

Manages People:

Manager:

Talent Acquisition Contact:

Priscilla Tan

Referral Bonus:

0

Street Address

Primary Location:
2 HARBOURFRONT PLACE, #02-01, Singapore, 098499