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Production Services Specialist II

Charlotte, North Carolina;

Job Description:

L3 Production Support Role CSW CTO Production Services and Infrastructure Delivery

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Primary Skill
 Java 
  

What’s it like working at Bank of America? It’s an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.

We’ll help you:

  • Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
  • Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
  • Provide comprehensive and ongoing guidance, tools and solutions to support your clients’ growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
  • Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
  • Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.

We’re a company that believes in each other and our communities

  • Unfailing belief in responsible growth
  • Dedication to supporting the communities we serve
  • Involvement and support of dozens of Employee Network Groups
  • Continuous training and development to help people succeed, regardless of their background or experience
  • A commitment to diversity, because it makes us stronger and able to connect with — and reflect — clients and customers around the world
  • Fostering internal mobility to grow and retain talented teammates


Required Skills
Java knowledge, Webservices

Web technologies (HTML, CSS, Javascript,XML)

Linux / Unix OS knowledge and commands

Oracle, PLSQL

Tools - Splunk, Dynatrace, Glassbox, Remedy 

Desired Skills
 • Perform root cause analysis for recurring problems so they can be permanently remediated
• Respond, resolve and document progress within service tickets to adhere to SLAs
• Identify proactive preventive measures to minimize impacts  

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

L3 Production Support Role CSW CTO Production Services and Infrastructure Delivery

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Primary Skill
 Java 
  

What’s it like working at Bank of America? It’s an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.

We’ll help you:

  • Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
  • Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
  • Provide comprehensive and ongoing guidance, tools and solutions to support your clients’ growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
  • Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
  • Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.

We’re a company that believes in each other and our communities

  • Unfailing belief in responsible growth
  • Dedication to supporting the communities we serve
  • Involvement and support of dozens of Employee Network Groups
  • Continuous training and development to help people succeed, regardless of their background or experience
  • A commitment to diversity, because it makes us stronger and able to connect with — and reflect — clients and customers around the world
  • Fostering internal mobility to grow and retain talented teammates


Required Skills
Java knowledge, Webservices

Web technologies (HTML, CSS, Javascript,XML)

Linux / Unix OS knowledge and commands

Oracle, PLSQL

Tools - Splunk, Dynatrace, Glassbox, Remedy 

Desired Skills
 • Perform root cause analysis for recurring problems so they can be permanently remediated
• Respond, resolve and document progress within service tickets to adhere to SLAs
• Identify proactive preventive measures to minimize impacts  

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22067502

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Melissa Crowley [C]

Referral Bonus:

0