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Enterprise Email Product Owner

Charlotte, North Carolina;

Job Description:

This Product Manager will be responsible for product planning and execution throughout the product lifecycle for critical service offerings within the Productivity Portfolio of products.  The key responsibilities will include: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, supply chain, marketing, operations and support to ensure financial and customer satisfaction goals are met.  This individual must also ensure that critical interactions are maintained with key vendors who are aligned to meet project goals; maintaining relationships with internal vendor management teams to ensure satisfactory contract negotiations.  This Product Manager's job also includes ensuring that the product and communication efforts support the company's overall strategy and goals, including, ensuring smooth execution for critical initiatives, ensuring customer experience is maximized and time to market goals are met.  This person will be responsible for multiple technology products and projects within the email ecosystem of services, impacting all business units across a large financial services enterprise.

This Product Manager is expected to:
1. Define the product strategy and roadmap
2. Understand and represent the needs and requirements of a wide variety of customers
3. Deliver requirements documents with prioritized features and corresponding justification
4. Drive new product enhancements/updates through the development process lifecycle
5. Ensure service adoption forecasts are met
6. Perform product demos and orchestrate training for customers
7. Understand all aspects of the costs and financial levers that impact the product.  Provide input to the overall portfolio budget
8. Work with external third parties as required
9. Work with an extensive array of internal key stakeholders to ensure activities are completed
10. Develop and manage the core positioning and messaging for the product across various marketing media and campaigns
11. Deliver monthly metrics including volumes, savings, and expenses with forecasts
12. Run beta and POC programs with early-stage products and samples
13. Be an expert with respect to alterative / competing products
14. Deliver well organized and impactful presentations to all levels in the organization

Required Skills:
  • Strong understanding of product management discipline, including new product development, testing and deployment.
  • Prior experience in a high-volume production environment.
  • Knowledge of unstructured data challenges as well as collaboration and productivity product familiarity.
  • A knowledge of the Microsoft 365 and its components is a plus.
  • Exceptional executive presentation and communication skills.
  • Excellent at managing multiple tasks, projects and crises at the same time.
  • Excellent influencing and problem resolution skills.
  • Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding.
  • Must have strong leadership and networking skills which enable you to work with peers and various levels of management.

Technology Skills
  • Experience with Microsoft products and collaboration services and tools.
  • Experience with technology deployment processes.

Experience Requirements
  • Information Technology professional with 10+ years’ experience.
  • Experience working in a highly regulated financial institution preferred.
  • 7+ years of experience in Product Management.
  • Demonstrated success defining and launching products.
  • Excellent written and verbal communication skills.
  • Product Management Certification (preferred).
  • Technical background.
  • Excellent teamwork skills.
  • Proven ability to influence cross-functional teams without formal authority.
  • 6 sigma knowledge and achievement a plus.
  • ITSM experience.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

This Product Manager will be responsible for product planning and execution throughout the product lifecycle for critical service offerings within the Productivity Portfolio of products.  The key responsibilities will include: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, supply chain, marketing, operations and support to ensure financial and customer satisfaction goals are met.  This individual must also ensure that critical interactions are maintained with key vendors who are aligned to meet project goals; maintaining relationships with internal vendor management teams to ensure satisfactory contract negotiations.  This Product Manager's job also includes ensuring that the product and communication efforts support the company's overall strategy and goals, including, ensuring smooth execution for critical initiatives, ensuring customer experience is maximized and time to market goals are met.  This person will be responsible for multiple technology products and projects within the email ecosystem of services, impacting all business units across a large financial services enterprise.

This Product Manager is expected to:
1. Define the product strategy and roadmap
2. Understand and represent the needs and requirements of a wide variety of customers
3. Deliver requirements documents with prioritized features and corresponding justification
4. Drive new product enhancements/updates through the development process lifecycle
5. Ensure service adoption forecasts are met
6. Perform product demos and orchestrate training for customers
7. Understand all aspects of the costs and financial levers that impact the product.  Provide input to the overall portfolio budget
8. Work with external third parties as required
9. Work with an extensive array of internal key stakeholders to ensure activities are completed
10. Develop and manage the core positioning and messaging for the product across various marketing media and campaigns
11. Deliver monthly metrics including volumes, savings, and expenses with forecasts
12. Run beta and POC programs with early-stage products and samples
13. Be an expert with respect to alterative / competing products
14. Deliver well organized and impactful presentations to all levels in the organization

Required Skills:
  • Strong understanding of product management discipline, including new product development, testing and deployment.
  • Prior experience in a high-volume production environment.
  • Knowledge of unstructured data challenges as well as collaboration and productivity product familiarity.
  • A knowledge of the Microsoft 365 and its components is a plus.
  • Exceptional executive presentation and communication skills.
  • Excellent at managing multiple tasks, projects and crises at the same time.
  • Excellent influencing and problem resolution skills.
  • Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding.
  • Must have strong leadership and networking skills which enable you to work with peers and various levels of management.

Technology Skills
  • Experience with Microsoft products and collaboration services and tools.
  • Experience with technology deployment processes.

Experience Requirements
  • Information Technology professional with 10+ years’ experience.
  • Experience working in a highly regulated financial institution preferred.
  • 7+ years of experience in Product Management.
  • Demonstrated success defining and launching products.
  • Excellent written and verbal communication skills.
  • Product Management Certification (preferred).
  • Technical background.
  • Excellent teamwork skills.
  • Proven ability to influence cross-functional teams without formal authority.
  • 6 sigma knowledge and achievement a plus.
  • ITSM experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22066186

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

0