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Application Systems Engineer III - Global Information Security

Addison, Texas;

Job Description:

Within this role, you will be focused on providing hands-on, follow the sun, technical operational support for commercial and custom software applications.

This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments. Your primary duties include leveraging your in-depth technical knowledge to manage and enhance both vendor and internally developed applications.

Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other Technical teams globally across the company, so we are looking for excellent relationship building and communication skills.

As an Application Systems Engineer 3 your role and responsibilities will be:

  • Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.
  • Act as a Primary Subject Matter Expert for our Access Request Management and Access Review applications.
  • Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.
  • Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.
  • Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.
  • Define technical work break-down structure, Key  performance metrics and outcome success criteria for Operational projects
  • Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.
  • Develop and maintain cross training sessions and content to ensure continuous follow the sun capabilities.
  • Manage all Continuous Delivery capabilities using all required automated and manual deployment tools within our technology development stack

As an Application Senior Systems Engineer your skills and qualifications will ideally include:

  • Highly proficient with Windows systems 
  • Highly proficient with Linux systems
  • Highly proficient with Database Technologies – Oracle, SQL Server, MySQL
  • Highly proficient with Information Security applications
  • Experience of monitoring technologies 
  • Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic
  • Experience working with Hadoop/Big Data and Distributed Systems
  • Strong understanding of network technologies
  • Strong understanding of risk and its integration into  threat modelling
  • Strong analytical skills/problem solving/conceptual thinking
  • Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding 
  • Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative.
  • Be flexible, responsive, enthusiastic, have ability to work with little direction and as part of a team to foster positive relationships. 

Nice to have:

  • Experience managing robust Quality Assurance processes 
  • Foundational knowledge of financial principles and managing large budgets
  • Advanced Security certifications:  SANS, GIAC
  • ITIL Certifications

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Within this role, you will be focused on providing hands-on, follow the sun, technical operational support for commercial and custom software applications.

This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies with a focus on Microsoft and Linux environments. Your primary duties include leveraging your in-depth technical knowledge to manage and enhance both vendor and internally developed applications.

Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other Technical teams globally across the company, so we are looking for excellent relationship building and communication skills.

As an Application Systems Engineer 3 your role and responsibilities will be:

  • Acting as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.
  • Act as a Primary Subject Matter Expert for our Access Request Management and Access Review applications.
  • Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.
  • Leading technology operations, including, but not limited to, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.
  • Working with project and development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.
  • Define technical work break-down structure, Key  performance metrics and outcome success criteria for Operational projects
  • Mentoring junior system engineers and coaching team members in continuous integration and continuous delivery events.
  • Develop and maintain cross training sessions and content to ensure continuous follow the sun capabilities.
  • Manage all Continuous Delivery capabilities using all required automated and manual deployment tools within our technology development stack

As an Application Senior Systems Engineer your skills and qualifications will ideally include:

  • Highly proficient with Windows systems 
  • Highly proficient with Linux systems
  • Highly proficient with Database Technologies – Oracle, SQL Server, MySQL
  • Highly proficient with Information Security applications
  • Experience of monitoring technologies 
  • Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic
  • Experience working with Hadoop/Big Data and Distributed Systems
  • Strong understanding of network technologies
  • Strong understanding of risk and its integration into  threat modelling
  • Strong analytical skills/problem solving/conceptual thinking
  • Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding 
  • Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative.
  • Be flexible, responsive, enthusiastic, have ability to work with little direction and as part of a team to foster positive relationships. 

Nice to have:

  • Experience managing robust Quality Assurance processes 
  • Foundational knowledge of financial principles and managing large budgets
  • Advanced Security certifications:  SANS, GIAC
  • ITIL Certifications

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22063404

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Ryan Bell

Referral Bonus:

0

Colorado pay and benefits information

Colorado pay range:

$54,900 - $145,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Jersey City pay and benefits information

Jersey City pay range:

$54,900 - $145,000 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.