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Service Delivery Consultant - Software Monitoring Analyst

Charlotte, North Carolina;

Job Description:

The Service Delivery Consultant - Software Monitoring Analyst is a member of the Software License Compliance (SliC) team within the Global Technology Change and Third Party team. The primary goal of the SLiC team is to mature the Bank’s processes and tools to ensure software license compliance to contractual requirements and the team is focused on identifying, escalating, monitoring, and preventing commercial software risk. This role is accountable for ensuring assigned license portfolio is compliant to contractual terms, standards, conditions and regulations. 

Responsibilities include, but are not limited to:

  • Following risk framework assessments and schedules, conduct reviews of license data and make the necessary adjustments to ensure integrity of the information is sound, accurate and complete (ie license refresh procedures)
  • In addition to determining license positions, ensure over and underutilization is tracked and communicated
  • When risks are found and validated, ensure that turn over for remediation is completed and support any actions plans identified by LOB
  • As new contracts and purchases flow through Intake function, review and interpret to properly onboard licenses into the FlexNet tool
  • Support data management, system reporting, process improvements and problem resolution for assigned license portfolio and function
  • Conduct research, investigate workflows and analyze business procedures to locate deficiencies and recommend changes
  • Prepare and generate statistical reports, graphs, numeric data and metrics for Executives, Operational managers, Technical Product managers, etc.
  • Improve Software License Monitoring’s productivity and procedures by identifying defects in our business process models and daily operations
  • Coordinate with other functional teams, where applicable, to assess work process impacts to SLiC

Required Skills & Abilities:

  • Knowledge of Software Asset Management or contract compliance
  • Strong organizational skills, including the ability to manage multiple responsibilities
  • Strong communication skills (including verbal, written, presentation and active listening)
  • Strong time management skills
  • Ability to apply critical thinking
  • Ability to analyze, interpret, and match data from multiple data sources
  • Ability to facilitate meetings
  • Attention to detail and delivery of a high quality work product
  • Positive, professional attitude
  • Ability to work well in a team environment and independently
  • Ability to navigate in a complex organization and operate effectively in a dynamic environment
  • Proficient with Microsoft Excel, Word and PowerPoint

Desired Skills & Abilities:

  • Knowledge of Procurement software contracts negotiation, software sourcing and/or software procurement including purchase orders
  • Knowledge of software compliance tools, specifically Flexera, BMC Discovery, Microsoft CM

Note: Other Global Technology core locations within Eastern and Central time zones will be considered.  Please connect with the Corporate Recruiter if you are currently in a Bank of America Global Technology position at a core location and have a strong interest in the role.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Service Delivery Consultant - Software Monitoring Analyst is a member of the Software License Compliance (SliC) team within the Global Technology Change and Third Party team. The primary goal of the SLiC team is to mature the Bank’s processes and tools to ensure software license compliance to contractual requirements and the team is focused on identifying, escalating, monitoring, and preventing commercial software risk. This role is accountable for ensuring assigned license portfolio is compliant to contractual terms, standards, conditions and regulations. 

Responsibilities include, but are not limited to:

  • Following risk framework assessments and schedules, conduct reviews of license data and make the necessary adjustments to ensure integrity of the information is sound, accurate and complete (ie license refresh procedures)
  • In addition to determining license positions, ensure over and underutilization is tracked and communicated
  • When risks are found and validated, ensure that turn over for remediation is completed and support any actions plans identified by LOB
  • As new contracts and purchases flow through Intake function, review and interpret to properly onboard licenses into the FlexNet tool
  • Support data management, system reporting, process improvements and problem resolution for assigned license portfolio and function
  • Conduct research, investigate workflows and analyze business procedures to locate deficiencies and recommend changes
  • Prepare and generate statistical reports, graphs, numeric data and metrics for Executives, Operational managers, Technical Product managers, etc.
  • Improve Software License Monitoring’s productivity and procedures by identifying defects in our business process models and daily operations
  • Coordinate with other functional teams, where applicable, to assess work process impacts to SLiC

Required Skills & Abilities:

  • Knowledge of Software Asset Management or contract compliance
  • Strong organizational skills, including the ability to manage multiple responsibilities
  • Strong communication skills (including verbal, written, presentation and active listening)
  • Strong time management skills
  • Ability to apply critical thinking
  • Ability to analyze, interpret, and match data from multiple data sources
  • Ability to facilitate meetings
  • Attention to detail and delivery of a high quality work product
  • Positive, professional attitude
  • Ability to work well in a team environment and independently
  • Ability to navigate in a complex organization and operate effectively in a dynamic environment
  • Proficient with Microsoft Excel, Word and PowerPoint

Desired Skills & Abilities:

  • Knowledge of Procurement software contracts negotiation, software sourcing and/or software procurement including purchase orders
  • Knowledge of software compliance tools, specifically Flexera, BMC Discovery, Microsoft CM

Note: Other Global Technology core locations within Eastern and Central time zones will be considered.  Please connect with the Corporate Recruiter if you are currently in a Bank of America Global Technology position at a core location and have a strong interest in the role.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22062241

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Philip Hughston

Referral Bonus:

0

Colorado pay and benefits information

Colorado pay range:

$80,000 - $131,600 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Jersey City pay and benefits information

Jersey City pay range:

$80,000 - $131,600 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.