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Production Services Lead

Charlotte, North Carolina;

Job Description:

Workday Production Support Team member is responsible for technical activities such as

  • Integration Monitoring and Triaging.
  • Workday Code Deployment.
  • Troubleshooting of Data Issues.
  • Troubleshooting of Technical Issues.
  • Incident Management.
  • Initiate incident resolution & prioritization
  • Willing to work in shift schedule
  • Triage incident resolution by working with stakeholders
  • Update, track, report & maintain incident status.
  • Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up.
  • Excellent spoken and written English complete with clear oral communication skills. Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
  • Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.
  • Candidate must be a self-starter, motivated, innovative, capable of handling a team, providing technical solutions and be flexible in work hours.
  • Ability to deal with complex information, processes and relationships to derive a simple solution.
  • Experience with automation and simplification of tasks.

Required Skills:

  • 5+ years of IT experience in production support.
  • 3+ years of Experience in Workday Production Support
  • Experience With Oracle SQL
  • Excellent verbal and written communication and strong aggressive

Primary Skill :SQL

Desired Skills

  • Automation skills to reduce manual activities
  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
  • Detail oriented and organized.
  • Must be pro-active, enthusiastic, flexible, results driven with attention to details.
  • Strong problem solving and critical thinking skills
  • Motivation to achieve results and the ability to quickly integrate into teams
  • Ability to work in an ambiguous environment and draw and defend results and conclusions
  • Ability to work in a dynamic and team oriented environment • Ability to balance a significant workload, prioritize and multitask

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Workday Production Support Team member is responsible for technical activities such as

  • Integration Monitoring and Triaging.
  • Workday Code Deployment.
  • Troubleshooting of Data Issues.
  • Troubleshooting of Technical Issues.
  • Incident Management.
  • Initiate incident resolution & prioritization
  • Willing to work in shift schedule
  • Triage incident resolution by working with stakeholders
  • Update, track, report & maintain incident status.
  • Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up.
  • Excellent spoken and written English complete with clear oral communication skills. Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools.
  • Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.
  • Candidate must be a self-starter, motivated, innovative, capable of handling a team, providing technical solutions and be flexible in work hours.
  • Ability to deal with complex information, processes and relationships to derive a simple solution.
  • Experience with automation and simplification of tasks.

Required Skills:

  • 5+ years of IT experience in production support.
  • 3+ years of Experience in Workday Production Support
  • Experience With Oracle SQL
  • Excellent verbal and written communication and strong aggressive

Primary Skill :SQL

Desired Skills

  • Automation skills to reduce manual activities
  • Proven team player who can work comfortably in a multicultural environment
  • Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure
  • Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
  • Detail oriented and organized.
  • Must be pro-active, enthusiastic, flexible, results driven with attention to details.
  • Strong problem solving and critical thinking skills
  • Motivation to achieve results and the ability to quickly integrate into teams
  • Ability to work in an ambiguous environment and draw and defend results and conclusions
  • Ability to work in a dynamic and team oriented environment • Ability to balance a significant workload, prioritize and multitask

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22061809

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Geeta Upadhye [C]

Referral Bonus:

0