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Digital Director

New York, New York;

Job Description:

This position is within the Digital Design and Delivery organization, and is focused on Global Banking Portfolio (Small Business, BB, GCB and GCIB) within the Core Banking Product Management team. The role's primary responsibility is building and maintaining digital capabilities that enable our clients to service their accounts.  

The Digital Director will typically be responsible for driving project initiatives/ green changes throughout the year.   In addition to Digital experience the ideal candidate will have Digital Product Management, Business Analyst, Project Management and Relationship Management skills.

Specific responsibilities include: 

  • Process lead and SME for new processes within the Global Banking portfolio 
  • Partners across the digital organization to understand demand for products, services and related requirements 
  • Owns project delivery, working in close partnership with stakeholders including the Global Banking LOBs, Chief Experience Officer (CXO) organization, Digital Experience Design (XD), Technology, Legal, Risk, and Compliance 
  • Conducts research and regular monitoring to identify experience gaps and improvement opportunities to share with LOB/CXO partners as potential backlog items for the digital roadmap 
  • Performs monthly complaint reviews, page content monitoring, quarterly SPI/POP workbook attestations, review page-level feedback
  • Regularly evaluating processes, to ensure our digital experience is working properly and delivering the right customer experience.
     

    Required Skills:

  • Proven effectiveness in fast-paced, demanding, client-driven environment  
  • Ideal candidate will possess both a strategic thinking expertise as well as an ability to plan and execute tactical actions to implement strategic objectives 
  • Experience with delivering both strategic and tactical changes/ projects, ideally in digital 
  • Strong relationship management skills and ability to work across all ranks of our organization to drive consensus, with a primary focus on doing the right thing for the customer
  • Excellent communication and writing skills; ability to communicate effectively with all levels of management within the organization
     

    Desired Skills:

  • Global Banking (Small Business, Business Banking, GCB, GCIB) line of business experience - one or multiple LOBs  
  • Digital product management 
  • Business Analysis and project management 
  • Agile methodology

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8 am - 5 pm

Referral Bonus Amount:

0

Job Description:

This position is within the Digital Design and Delivery organization, and is focused on Global Banking Portfolio (Small Business, BB, GCB and GCIB) within the Core Banking Product Management team. The role's primary responsibility is building and maintaining digital capabilities that enable our clients to service their accounts.  

The Digital Director will typically be responsible for driving project initiatives/ green changes throughout the year.   In addition to Digital experience the ideal candidate will have Digital Product Management, Business Analyst, Project Management and Relationship Management skills.

Specific responsibilities include: 

  • Process lead and SME for new processes within the Global Banking portfolio 
  • Partners across the digital organization to understand demand for products, services and related requirements 
  • Owns project delivery, working in close partnership with stakeholders including the Global Banking LOBs, Chief Experience Officer (CXO) organization, Digital Experience Design (XD), Technology, Legal, Risk, and Compliance 
  • Conducts research and regular monitoring to identify experience gaps and improvement opportunities to share with LOB/CXO partners as potential backlog items for the digital roadmap 
  • Performs monthly complaint reviews, page content monitoring, quarterly SPI/POP workbook attestations, review page-level feedback
  • Regularly evaluating processes, to ensure our digital experience is working properly and delivering the right customer experience.
     

    Required Skills:

  • Proven effectiveness in fast-paced, demanding, client-driven environment  
  • Ideal candidate will possess both a strategic thinking expertise as well as an ability to plan and execute tactical actions to implement strategic objectives 
  • Experience with delivering both strategic and tactical changes/ projects, ideally in digital 
  • Strong relationship management skills and ability to work across all ranks of our organization to drive consensus, with a primary focus on doing the right thing for the customer
  • Excellent communication and writing skills; ability to communicate effectively with all levels of management within the organization
     

    Desired Skills:

  • Global Banking (Small Business, Business Banking, GCB, GCIB) line of business experience - one or multiple LOBs  
  • Digital product management 
  • Business Analysis and project management 
  • Agile methodology

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22061541

Band: H4

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Courtney Ruiz

Referral Bonus:

0