Business Control Manger - Software License Compliance Issue Management

Charlotte, North Carolina;

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Job Description:

Position Summary

The Business Control Manager is a member of the Software License Compliance (SliC) team within the Global Technology Change and Third Party team and reports to the Software License Compliance Executive. The primary goal of the SLiC team is to mature the Bank’s processes and tools to ensure software license compliance to contractual requirements and the team is focused on identifying, escalating, monitoring, and preventing commercial software risk. This role will manage the portfolio of issues and risk reduction efforts (AIAIs, SIAIs, RIAIs, JDIs) and will be responsible for timely remediation and quality evidence submission.

Responsibilities of the role include, but are not limited to:

Drive a culture of operational excellence and risk management
Plan, organize, monitor, and ensure appropriate controls for timely completion of projects and strategic deliverables
Own remediation of risk reduction efforts through action plan execution, including partnering with action step owners outside the SLiC team, as appropriate
Understand policies, standards and processes that interact with the Software License Compliance team and establish partnerships with peers and external business partners to ensure changes align to bank standards and create a cohesive solution with partnering organizations (Global Procurement, Enterprise Architecture, Enterprise Vendor Management, CIO tech teams, etc.).
Engage with Quality Assurance, issue governance and risk partners within the BMRC organization to ensure SLiC issues are managed with rigor and in compliance with BMRC expectations throughout the issue lifecycle

Required Skills & Abilities:

Project management, organizational and time management skills
Strong written and verbal communication skills with ability to tailor message to audience
Able to forge strong relationships with internal and external partners, be a visible representative of the team in multiple forums, navigate effectively in a matrixed environment, and influence at all levels of the organization
Demonstrated business acumen with ability to think strategically and execute tactically
Independently driven, high bias for action
Intellectual curiosity and strong critical thinking
Ability to prioritize competing demands and proactively complete work in a fast-paced environment
Unafraid to challenge the status quo and identify innovative solutions
Ability to operate and lead with calm and composure when dealing with the unknown, challenging situations or time sensitive events
Comfortable navigating ambiguous situations with an ability to quickly resolve issues and deliver on expectations
Microsoft SharePoint and Office skills, including Excel proficiency and strong PowerPoint skills
Strong analytical skills
Strong attention to detail

Desired Skills & Abilities:

Experience running large programs •
Knowledge of Global Technology and Global Operations organizations and functions
Knowledge of Bank of America’s issue management process
Knowledge and experience with risk control programs
Knowledge of or industry experience in Software Compliance and/or Software Asset Management
Problem solving training and experience such as operational excellence, Six Sigma or Lean Manufacturing; certification a plus
PMP certification

Job Band:

Shift:

1st shift (United States of America)

Hours Per Week:

Weekly Schedule:

Referral Bonus Amount:

Job Description:

Position Summary

Responsibilities of the role include, but are not limited to:

Drive a culture of operational excellence and risk management
Plan, organize, monitor, and ensure appropriate controls for timely completion of projects and strategic deliverables
Own remediation of risk reduction efforts through action plan execution, including partnering with action step owners outside the SLiC team, as appropriate
Understand policies, standards and processes that interact with the Software License Compliance team and establish partnerships with peers and external business partners to ensure changes align to bank standards and create a cohesive solution with partnering organizations (Global Procurement, Enterprise Architecture, Enterprise Vendor Management, CIO tech teams, etc.).
Engage with Quality Assurance, issue governance and risk partners within the BMRC organization to ensure SLiC issues are managed with rigor and in compliance with BMRC expectations throughout the issue lifecycle

Required Skills & Abilities:

Project management, organizational and time management skills
Strong written and verbal communication skills with ability to tailor message to audience
Able to forge strong relationships with internal and external partners, be a visible representative of the team in multiple forums, navigate effectively in a matrixed environment, and influence at all levels of the organization
Demonstrated business acumen with ability to think strategically and execute tactically
Independently driven, high bias for action
Intellectual curiosity and strong critical thinking
Ability to prioritize competing demands and proactively complete work in a fast-paced environment
Unafraid to challenge the status quo and identify innovative solutions
Ability to operate and lead with calm and composure when dealing with the unknown, challenging situations or time sensitive events
Comfortable navigating ambiguous situations with an ability to quickly resolve issues and deliver on expectations
Microsoft SharePoint and Office skills, including Excel proficiency and strong PowerPoint skills
Strong analytical skills
Strong attention to detail

Desired Skills & Abilities:

Experience running large programs •
Knowledge of Global Technology and Global Operations organizations and functions
Knowledge of Bank of America’s issue management process
Knowledge and experience with risk control programs
Knowledge of or industry experience in Software Compliance and/or Software Asset Management
Problem solving training and experience such as operational excellence, Six Sigma or Lean Manufacturing; certification a plus
PMP certification

Shift:

1st shift (United States of America)

Hours Per Week:

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Business Control Manger - Software License Compliance Issue Management

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