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Global Banking Digital Engagement Executive

Charlotte, North Carolina;

Job Description:

Responsible for driving digital adoption & engagement through internal and external commercialization of digital products, capabilities and experiences. Drive customer success & employee engagement through communication plans, events, content, marketing, training and storytelling. Contributes to success of Digital Champion organization; 350+ client-facing employees tasked with motivating, communicating and energizing teams around digital, driving internal & external adoption and engagement. Works closely with Line of Business Digital Leaders, Sales Enablement, Communications, Marketing and the Academy to develop and execute go to market strategies and tactics that drive engagement & adoption across target clients and employees.

  • Drive associate engagement & adoption of key CX initiatives and capabilities
  • Develop and project manage go to market programs for large cross channel/business initiatives
  • Launch preparedness and associate readiness, ensuring plan is in place for initiative adoption
  • Maximize the business value of the CX/digital solution post-launch by driving marketing, sales, adoption, usage, and engagement in conjunction with the LOB

Global Banking Digital Adoption and Engagement Consultant will report to the Business CXO.  This role will be responsible for cultivating our digital engagement within our BB, GCB, GCIB client base to improve their use of tools to effectively run their businesses.  Role will include defining and implementing a comprehensive strategy, improve client experience, better personalize our offering, lower service cost and improve retention.

This role requires the candidate to work closely with partners within digital and with other stakeholders, including analytics, sales, service, product, marketing, communications and the Academy.

This role will also require the candidate to work closely with leadership across all other LOBs/CXOs to ensure coordination of activities and sharing of best practices.  The individual will need to be able to report out on initiatives, results, and challenges to senior leadership.
The candidate must have experience in leading large-scale projects that involve a diverse set of stakeholders and development of close partnerships.  This role will strengthen the candidate's network broadly within the bank and position them well for future advancements.
 

Required Skills:

  • Strong collaboration skills needed to effectively gather information and syndicate ideas in a large, matrixed organization
  • Excellent communications, both written and verbal.
  • Strong analytical skills to be able to evaluate ideas, prioritize initiatives, quantify benefits, and evaluate performance. 
  • Understanding of sales/service model in Business Banking, GCB and GCIB and what can effectively drive desired behaviors and outcomes
     

Desired Skills:

  • Demonstrated leadership in developing and implementing large scale initiatives.  Consulting experience and/or field leadership a plus (sales or service)
  • MBA or equivalent

Job Band:

H3

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8 am - 5 pm

Referral Bonus Amount:

0

Job Description:

Responsible for driving digital adoption & engagement through internal and external commercialization of digital products, capabilities and experiences. Drive customer success & employee engagement through communication plans, events, content, marketing, training and storytelling. Contributes to success of Digital Champion organization; 350+ client-facing employees tasked with motivating, communicating and energizing teams around digital, driving internal & external adoption and engagement. Works closely with Line of Business Digital Leaders, Sales Enablement, Communications, Marketing and the Academy to develop and execute go to market strategies and tactics that drive engagement & adoption across target clients and employees.

  • Drive associate engagement & adoption of key CX initiatives and capabilities
  • Develop and project manage go to market programs for large cross channel/business initiatives
  • Launch preparedness and associate readiness, ensuring plan is in place for initiative adoption
  • Maximize the business value of the CX/digital solution post-launch by driving marketing, sales, adoption, usage, and engagement in conjunction with the LOB

Global Banking Digital Adoption and Engagement Consultant will report to the Business CXO.  This role will be responsible for cultivating our digital engagement within our BB, GCB, GCIB client base to improve their use of tools to effectively run their businesses.  Role will include defining and implementing a comprehensive strategy, improve client experience, better personalize our offering, lower service cost and improve retention.

This role requires the candidate to work closely with partners within digital and with other stakeholders, including analytics, sales, service, product, marketing, communications and the Academy.

This role will also require the candidate to work closely with leadership across all other LOBs/CXOs to ensure coordination of activities and sharing of best practices.  The individual will need to be able to report out on initiatives, results, and challenges to senior leadership.
The candidate must have experience in leading large-scale projects that involve a diverse set of stakeholders and development of close partnerships.  This role will strengthen the candidate's network broadly within the bank and position them well for future advancements.
 

Required Skills:

  • Strong collaboration skills needed to effectively gather information and syndicate ideas in a large, matrixed organization
  • Excellent communications, both written and verbal.
  • Strong analytical skills to be able to evaluate ideas, prioritize initiatives, quantify benefits, and evaluate performance. 
  • Understanding of sales/service model in Business Banking, GCB and GCIB and what can effectively drive desired behaviors and outcomes
     

Desired Skills:

  • Demonstrated leadership in developing and implementing large scale initiatives.  Consulting experience and/or field leadership a plus (sales or service)
  • MBA or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22059123

Band: H3

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Alicia Parker

Referral Bonus:

0