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Senior Business Control Specialist

Charlotte, North Carolina;

Job Description:

The Enterprise Area of Coverage (EAC) Compliance & Operational Risk (C&OR) Specialist is an individual contributor member of an EAC C&OR team that is responsible for enterprise-wide oversight of processes, controls, laws, rules, and/or regulations that have enterprise-wide applicability, affecting two or more Front Line Units or Control Functions (“FLU/CF”) (examples include Third Party, Privacy, Reg W). Responsibilities include identifying, escalating and mitigating risks in a timely manner in alignment with the C&OR Management (“CORM”) Program, with the Global Compliance -- Enterprise Policy, the Operational Risk Management -- Enterprise Policy (collectively “the Policies”), and delivering on the other requirements in the Policies.
The EAC C&OR Specialist assists in engaging other C&OR officers, including horizontal coverage owners and EAC, to provide comprehensive oversight of FLU/CF activities. This role assists in developing and maintaining a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The EAC C&OR Specialist also assists in preparing materials for C&OR regulatory exams/audits/inquiries and may assist with preparation for FLU/CF regulatory exams/audits/inquiries.

Activities this role performs for their area of coverage include, but are not limited to:

• Assists in the development of independent risk management reporting as input into governance and management routines
• Assists with the oversight of FLU/CF training, which may include content development and/or tracking and communication of completion rates
• Assists with the development and maintenance of C&OR-owned policies and standards to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintains a comprehensive regulatory inventory; may support communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements
• Assists in identifying, aggregating, reporting, escalating, inspecting and challenging remediation plans, and performing thematic analysis on FLU/CF-owned issues and control enhancements
• Assists in remediating C&OR “owned” issues and control enhancements
• Executes C&OR Monitoring, Testing, and Assessments; communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)
• Supports the review and challenge of internal and external operational loss events, including development of remediation plans to strengthen controls
• Supports Scenario Analysis activities to provide a forward-looking estimate of hypothetical operational losses
• Assists with the development of risk metrics, monitors related performance and breach remediation

Responsible for the planning, coordinating, and delivery of enterprise change data and reporting deliverables. Key responsibilities include engaging with key stakeholders to understand business needs and deliver reporting solutions to manage risks, ensure compliance to standards, and provide visibility into the health of the change program This role is a subject matter expert in enterprise change reporting, supporting the Product and Data Domain Managers to ensure execution and delivery meet client expectations and timeline, and to establish target outcomes for the enterprise reporting platform.

Required Skills: Minimum Years Business & Functional Experience: 3 years
Degree Required: Bachelor’s Degree or equivalent experience

Desired Skills: Knowledge of or certification in law, rule, regulation or area of coverage (i.e.: SCRA, Privacy); Association of Privacy Professional (IAPP) accredited certification programs for Privacy EAC

•    Interpersonal skills to interact in team environment 
•    Strong written and verbal communication skills including documentation of findings and recommendations
•    Excellent analytical / problem solving / process design skills
•    Strong technical aptitude
•    Strong ability to establish relationship with peers across teams in order to achieve optimal results
•    Demonstrated understanding of the importance of business ethics
•    Understanding of Global Change Policy and Enterprise Change Standards
•    Risk Management / Mitigation experience
•    Ability to translate business needs into reporting requirements and solutions 
•    Foundational knowledge of enterprise change management process 
•    A solid understanding of SQL, rational databases, and normalization.
•    Proficiency in use of query and reporting analysis tools.
•    Competency in Excel (macros, pivot tables, etc.)
•    Extensive experience in developing, maintaining and managing Tableau driven dashboards & analytics and working knowledge of Tableau administration/architecture. 
•    Ability to perform and document data analysis, data validation, and data mapping/design.
•    Ability to execute unit tests, develop database queries to analyze results and troubleshoot issues
•    Experience developing maintaining and managing Alteryx workflows
•    MS Office Proficiency (Excel, Power Point, Word, PowerPoint)

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Enterprise Area of Coverage (EAC) Compliance & Operational Risk (C&OR) Specialist is an individual contributor member of an EAC C&OR team that is responsible for enterprise-wide oversight of processes, controls, laws, rules, and/or regulations that have enterprise-wide applicability, affecting two or more Front Line Units or Control Functions (“FLU/CF”) (examples include Third Party, Privacy, Reg W). Responsibilities include identifying, escalating and mitigating risks in a timely manner in alignment with the C&OR Management (“CORM”) Program, with the Global Compliance -- Enterprise Policy, the Operational Risk Management -- Enterprise Policy (collectively “the Policies”), and delivering on the other requirements in the Policies.
The EAC C&OR Specialist assists in engaging other C&OR officers, including horizontal coverage owners and EAC, to provide comprehensive oversight of FLU/CF activities. This role assists in developing and maintaining a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The EAC C&OR Specialist also assists in preparing materials for C&OR regulatory exams/audits/inquiries and may assist with preparation for FLU/CF regulatory exams/audits/inquiries.

Activities this role performs for their area of coverage include, but are not limited to:

• Assists in the development of independent risk management reporting as input into governance and management routines
• Assists with the oversight of FLU/CF training, which may include content development and/or tracking and communication of completion rates
• Assists with the development and maintenance of C&OR-owned policies and standards to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage and maintains a comprehensive regulatory inventory; may support communication of regulatory changes to the FLU/CF and ensuring that policies, standards, procedures and/or processes are appropriately implemented or amended to address regulatory requirements
• Assists in identifying, aggregating, reporting, escalating, inspecting and challenging remediation plans, and performing thematic analysis on FLU/CF-owned issues and control enhancements
• Assists in remediating C&OR “owned” issues and control enhancements
• Executes C&OR Monitoring, Testing, and Assessments; communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)
• Supports the review and challenge of internal and external operational loss events, including development of remediation plans to strengthen controls
• Supports Scenario Analysis activities to provide a forward-looking estimate of hypothetical operational losses
• Assists with the development of risk metrics, monitors related performance and breach remediation

Responsible for the planning, coordinating, and delivery of enterprise change data and reporting deliverables. Key responsibilities include engaging with key stakeholders to understand business needs and deliver reporting solutions to manage risks, ensure compliance to standards, and provide visibility into the health of the change program This role is a subject matter expert in enterprise change reporting, supporting the Product and Data Domain Managers to ensure execution and delivery meet client expectations and timeline, and to establish target outcomes for the enterprise reporting platform.

Required Skills: Minimum Years Business & Functional Experience: 3 years
Degree Required: Bachelor’s Degree or equivalent experience

Desired Skills: Knowledge of or certification in law, rule, regulation or area of coverage (i.e.: SCRA, Privacy); Association of Privacy Professional (IAPP) accredited certification programs for Privacy EAC

•    Interpersonal skills to interact in team environment 
•    Strong written and verbal communication skills including documentation of findings and recommendations
•    Excellent analytical / problem solving / process design skills
•    Strong technical aptitude
•    Strong ability to establish relationship with peers across teams in order to achieve optimal results
•    Demonstrated understanding of the importance of business ethics
•    Understanding of Global Change Policy and Enterprise Change Standards
•    Risk Management / Mitigation experience
•    Ability to translate business needs into reporting requirements and solutions 
•    Foundational knowledge of enterprise change management process 
•    A solid understanding of SQL, rational databases, and normalization.
•    Proficiency in use of query and reporting analysis tools.
•    Competency in Excel (macros, pivot tables, etc.)
•    Extensive experience in developing, maintaining and managing Tableau driven dashboards & analytics and working knowledge of Tableau administration/architecture. 
•    Ability to perform and document data analysis, data validation, and data mapping/design.
•    Ability to execute unit tests, develop database queries to analyze results and troubleshoot issues
•    Experience developing maintaining and managing Alteryx workflows
•    MS Office Proficiency (Excel, Power Point, Word, PowerPoint)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22058043

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Janette Flowers

Referral Bonus:

0