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Operations Analyst – Priority Equity Derivatives Settlements VP

Charlotte, North Carolina

Job Description:

The Global Markets Core Operations (GMCO) team, perform end to end trade control, confirmation and settlements services across Global Markets Cash and Derivatives businesses. The teams provide pre- and post-trade services such as trade assistance, support, and control, electronic matching services, pre-settlement and post–settlement services, Over the Counter (OTC) derivative confirmation support, Commodities Operations support and the teams also support syndicated traded loans globally.

Role Description:

We are seeking a dedicated Operation Analyst to join our FICC Derivative Settlements team in Charlotte. This role will manage a team or multiple teams in a global markets operations support function in one or more product areas. Employees in this role typically have prior line management experience and/or have prior operations management experience in the specific functional/product area managed. This role will be serving our priority clients, in which you will provide technical support in an industry leading Derivatives support function across rates, credit and FX Option products.

This team is very established and has been in the Chester location for 9 years now. You will be in contact with partners globally, some of which will be very senior. The locations could range from Hong Kong, Singapore, London or New York, so you will have the chance to create solid relationships with these locations. This is an exciting opportunity, if career development is something you are passionate about.


Responsibilities will include but not limited to:

  • Providing excellent client service to our priority clients to agree cash flows, providing all round client service to our global business
  • Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations
  • Reporting on and clearing cash breaks. Analyzing and resolving a wide variety of derivatives operations problems
  • Liaising with London, Hong Kong, Singapore and New York Trade Support to resolve and call out risk and break issues
  • Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testing
  • Performing root cause analysis, communicating updates and critical issue to senior management and making constant effort to improve client service and efficiency


Core Skills: 

  • Excellent communication and negotiation skills
  • Ability to build relationships across all levels of seniority and with internal and external clients
  • Excellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and Outlook
  • Excellent organisational skills with the ability to prioritise and multi-task in a high-energy environment and to learn and develop in a fast paced, high volume environment
  • A keen problem solver with a thirst for process improvement combined with excellent attention to detail and accuracy.
  • Derivative and Customer Service Experience is desirable 
  • Other Qualifications
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Global Markets Core Operations (GMCO) team, perform end to end trade control, confirmation and settlements services across Global Markets Cash and Derivatives businesses. The teams provide pre- and post-trade services such as trade assistance, support, and control, electronic matching services, pre-settlement and post–settlement services, Over the Counter (OTC) derivative confirmation support, Commodities Operations support and the teams also support syndicated traded loans globally.

Role Description:

We are seeking a dedicated Operation Analyst to join our FICC Derivative Settlements team in Charlotte. This role will manage a team or multiple teams in a global markets operations support function in one or more product areas. Employees in this role typically have prior line management experience and/or have prior operations management experience in the specific functional/product area managed. This role will be serving our priority clients, in which you will provide technical support in an industry leading Derivatives support function across rates, credit and FX Option products.

This team is very established and has been in the Chester location for 9 years now. You will be in contact with partners globally, some of which will be very senior. The locations could range from Hong Kong, Singapore, London or New York, so you will have the chance to create solid relationships with these locations. This is an exciting opportunity, if career development is something you are passionate about.


Responsibilities will include but not limited to:

  • Providing excellent client service to our priority clients to agree cash flows, providing all round client service to our global business
  • Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations
  • Reporting on and clearing cash breaks. Analyzing and resolving a wide variety of derivatives operations problems
  • Liaising with London, Hong Kong, Singapore and New York Trade Support to resolve and call out risk and break issues
  • Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testing
  • Performing root cause analysis, communicating updates and critical issue to senior management and making constant effort to improve client service and efficiency


Core Skills: 

  • Excellent communication and negotiation skills
  • Ability to build relationships across all levels of seniority and with internal and external clients
  • Excellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and Outlook
  • Excellent organisational skills with the ability to prioritise and multi-task in a high-energy environment and to learn and develop in a fast paced, high volume environment
  • A keen problem solver with a thirst for process improvement combined with excellent attention to detail and accuracy.
  • Derivative and Customer Service Experience is desirable 
  • Other Qualifications
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22057470

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Autumn Barlow Huitt [C]

Referral Bonus:

0

Street Address

Primary Location:
201 N Tryon St, NC, Charlotte, 28255