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Assistant Vice President, Treasury Service (Electronic Data Interchange/file transformation)

Singapore, , Singapore

Job Description:

Your background

  • 5-8 years of related working experience or similar working capacity .

  • Previous experience in banking or related position is a MUST.

  • Familiar with EDI, XML, Flat File, CSV and IDOC format is a MUST.

  • Shift Rotational flexibility is a must. Current hours available are 6/7am - 9:00pm SGT, which comprises of Australian, Singapore and India Shift, starting at 6/7am, 9am and 12pm respectively. Some overtime, holiday and after hours work may be required.

  • Must have sound knowledge on EDI (Electronic Data Interchange) and various industry standard file formats (E.g. EDIFACT, ANSIX12 and XML)

  • Familiar with 2FA technologies

  • Candidate must also possess strong analytical and troubleshooting knowledge of current Windows operating systems, Internet Explorer browsers, web-based banking products, and computer hardware and software environment.

  • Current and updated with existing and forthcoming technological advancement in the Computer Science and Corporate Banking environment.

  • Fluent English, Mandarin and Cantonese or any other Asian language like Japanese and Korean would be a distinct advantage.

What you can expect

This team supports the regional e-banking, cash management products and services.

What you will do

  • To deliver high quality end to end technical advisory, email resolution in a timely manner with error-free quality concerning functionality inquires to large corporate, middle market external and internal clients.

  • To resolve complex or escalated E-Banking enquiries from Tier 1 Technical Advisors, engaging relevant Business/ Technology partners in joint-resolving the issue.

  • Fluent with EDI, XML, Flat File and CSV file testing with respect to Cash Management products and services.

  • To evaluate the support and service delivery processes and recommend measures that would optimize efficiency and effectiveness of processes within your care.

  • Incident Management, Problem Management and Service Level Management in a timely manner. Identify, resolve and discover root causes through research and analysis to provide solutions to basic and complex service requests in a timely manner with error-free quality.

  • Engage in New Associate On-boarding Program, mentoring newer Associates.

  • Systematically gather and analyze relevant information to accurately define a problem. Solicit input from clients and business partners to produce permanent solutions rather than quick fixes

  • Understand, apply and constantly keeping abreast with the bank’s system security policies and practices.

  • Maintain processes and technical documentation to ensure they are up-to-date

  • Maintain up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local practices

  • Logging of support cases and month end reporting required.

  • May be assigned from short to long term projects or SME(Subject Matter Expert) role to work closely with Product Team.

About Bank of America

  • Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

  • Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • 5-8 years of related working experience or similar working capacity .

  • Previous experience in banking or related position is a MUST.

  • Familiar with EDI, XML, Flat File, CSV and IDOC format is a MUST.

  • Shift Rotational flexibility is a must. Current hours available are 6/7am - 9:00pm SGT, which comprises of Australian, Singapore and India Shift, starting at 6/7am, 9am and 12pm respectively. Some overtime, holiday and after hours work may be required.

  • Must have sound knowledge on EDI (Electronic Data Interchange) and various industry standard file formats (E.g. EDIFACT, ANSIX12 and XML)

  • Familiar with 2FA technologies

  • Candidate must also possess strong analytical and troubleshooting knowledge of current Windows operating systems, Internet Explorer browsers, web-based banking products, and computer hardware and software environment.

  • Current and updated with existing and forthcoming technological advancement in the Computer Science and Corporate Banking environment.

  • Fluent English, Mandarin and Cantonese or any other Asian language like Japanese and Korean would be a distinct advantage.

What you can expect

This team supports the regional e-banking, cash management products and services.

What you will do

  • To deliver high quality end to end technical advisory, email resolution in a timely manner with error-free quality concerning functionality inquires to large corporate, middle market external and internal clients.

  • To resolve complex or escalated E-Banking enquiries from Tier 1 Technical Advisors, engaging relevant Business/ Technology partners in joint-resolving the issue.

  • Fluent with EDI, XML, Flat File and CSV file testing with respect to Cash Management products and services.

  • To evaluate the support and service delivery processes and recommend measures that would optimize efficiency and effectiveness of processes within your care.

  • Incident Management, Problem Management and Service Level Management in a timely manner. Identify, resolve and discover root causes through research and analysis to provide solutions to basic and complex service requests in a timely manner with error-free quality.

  • Engage in New Associate On-boarding Program, mentoring newer Associates.

  • Systematically gather and analyze relevant information to accurately define a problem. Solicit input from clients and business partners to produce permanent solutions rather than quick fixes

  • Understand, apply and constantly keeping abreast with the bank’s system security policies and practices.

  • Maintain processes and technical documentation to ensure they are up-to-date

  • Maintain up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local practices

  • Logging of support cases and month end reporting required.

  • May be assigned from short to long term projects or SME(Subject Matter Expert) role to work closely with Product Team.

About Bank of America

  • Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

  • Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-22057382

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Asha Yadav

Referral Bonus:

0

Street Address

Primary Location:
50 COLLYER QUAY, Singapore, 049321