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Vice President, Regional Dedicated Service Director

Singapore, , Singapore

Job Description:

Your background

  • At least 10 years’ working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for corporate, financial institution and non-bank financial institution client.

  • Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.

  • A track record gained through operational experience within the payment, trade, or treasury environment.

  • Experience in working in Asia/Global environment with strong verbal and written communication skills.

  • Good commend of spoken English and Cantonese, including Mandarin.

  • Good knowledge of all bank systems, products and web-based electronic banking platforms.

  • A good understanding of in-country banking system, account and liquidity structures, as well as payment delivery system.

  • Good application software skills : Words, Excel and Powerpoint

  • Excellent rapport with client contacts at all levels and with internal partners at all levels.

  • A proactive learner and self-starter seeking continuous improvement in all job-related aspects.

  • Innovative and open minded, maintaining a professional & positive attitude at all times.

  • Able to work under pressure & challenges

What you can expect

You will join a well-established, friendly and supportive team that will ensure you will have every opportunity for success with the bank. You will receive mentorship, guidance and the prospect of a fulfilling career with us.

As a Regional Dedicated Service Director (RDSD) you will be the main point of contact for Bank of America’s regional customers.  The primary functions of this role are to provide client support with regional coordination of client requests, relationship management, incident management and market/product inquiries across the region.  This role will be supporting top tier regional clients, which will require outstanding customer service to enhance the overall relationship.

What you will do

  • Lead and coordinate with in-country Dedicated Services Director to deliver treasury and cash management solutions to assigned regional clients.

  • Lead or participate in cross countries client request/service requirement, taking ownership and deliver the execution across the region. Traveling may be required. Attending conference calls after office hours may be required.

  • Cross-selling the Bank’s products and services to general sales/referrals.

  • Harness the Bank’s varied resources and work within internal partners to deliver exceptional and pro-active service to clients worldwide.

  • Provide sales support to ensure delivery of Quality & Proactive Services to clients.

    • Meet clients with Sales for business needs

    • Assist Sales to solicit additional business

    • Work with Sales on RFP in Pre-implementation stage

  • Act as primary escalation & accountability point for regional clients.

  • Provide value-added proactive servicing activities.

  • Conduct period service review/scorecard review with regional clients

  • Perform root cause analysis of defects

  • Ensure full compliance of all applicable laws, regulations, credit, KYC.AML policies and exercise appropriate delegated authority.

  • Perform all duties as assigned by the Head of Client Services.

  • Actively join in, support & implement local or regional projects as assigned by the Head of Client Services.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • At least 10 years’ working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for corporate, financial institution and non-bank financial institution client.

  • Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.

  • A track record gained through operational experience within the payment, trade, or treasury environment.

  • Experience in working in Asia/Global environment with strong verbal and written communication skills.

  • Good commend of spoken English and Cantonese, including Mandarin.

  • Good knowledge of all bank systems, products and web-based electronic banking platforms.

  • A good understanding of in-country banking system, account and liquidity structures, as well as payment delivery system.

  • Good application software skills : Words, Excel and Powerpoint

  • Excellent rapport with client contacts at all levels and with internal partners at all levels.

  • A proactive learner and self-starter seeking continuous improvement in all job-related aspects.

  • Innovative and open minded, maintaining a professional & positive attitude at all times.

  • Able to work under pressure & challenges

What you can expect

You will join a well-established, friendly and supportive team that will ensure you will have every opportunity for success with the bank. You will receive mentorship, guidance and the prospect of a fulfilling career with us.

As a Regional Dedicated Service Director (RDSD) you will be the main point of contact for Bank of America’s regional customers.  The primary functions of this role are to provide client support with regional coordination of client requests, relationship management, incident management and market/product inquiries across the region.  This role will be supporting top tier regional clients, which will require outstanding customer service to enhance the overall relationship.

What you will do

  • Lead and coordinate with in-country Dedicated Services Director to deliver treasury and cash management solutions to assigned regional clients.

  • Lead or participate in cross countries client request/service requirement, taking ownership and deliver the execution across the region. Traveling may be required. Attending conference calls after office hours may be required.

  • Cross-selling the Bank’s products and services to general sales/referrals.

  • Harness the Bank’s varied resources and work within internal partners to deliver exceptional and pro-active service to clients worldwide.

  • Provide sales support to ensure delivery of Quality & Proactive Services to clients.

    • Meet clients with Sales for business needs

    • Assist Sales to solicit additional business

    • Work with Sales on RFP in Pre-implementation stage

  • Act as primary escalation & accountability point for regional clients.

  • Provide value-added proactive servicing activities.

  • Conduct period service review/scorecard review with regional clients

  • Perform root cause analysis of defects

  • Ensure full compliance of all applicable laws, regulations, credit, KYC.AML policies and exercise appropriate delegated authority.

  • Perform all duties as assigned by the Head of Client Services.

  • Actively join in, support & implement local or regional projects as assigned by the Head of Client Services.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-22057381

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Asha Yadav

Referral Bonus:

0

Street Address

Primary Location:
50 COLLYER QUAY, Singapore, 049321