
Job Description:
Your background
What you can expect
We are seeking a talented individual to join our APAC Employee Technology Support (ETS) team as Mobility Manager. This role will provide critical Mobility services support for a global, cross-functional, multi-platform collaboration. The candidate will be responsible for deal with local telecom for contact and services management. The role will interact with various lines of business, telecom, and technology teams.
Role is responsible for support of Mobility platforms (iPhone, iPad, Blackberry UEM etc.) and interconnectivity with Enterprise telephony, Contact Center, and Transport — including telecom. Role requires working closely with vendors on incident and issues. Tasks focus on incident management, escalation, system restoration, and break/fix scenarios. Additional requirements may include participating in change and problem management reviews, and working with other support teams to manage, triage, and resolve issues expeditiously with stakeholder management.
What you will do
About Bank of America
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.
Connecting Asia Pacific to the world
Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.
Job Band:
H5Shift:
Hours Per Week:
40Weekly Schedule:
Referral Bonus Amount:
0Job Description:
Your background
What you can expect
We are seeking a talented individual to join our APAC Employee Technology Support (ETS) team as Mobility Manager. This role will provide critical Mobility services support for a global, cross-functional, multi-platform collaboration. The candidate will be responsible for deal with local telecom for contact and services management. The role will interact with various lines of business, telecom, and technology teams.
Role is responsible for support of Mobility platforms (iPhone, iPad, Blackberry UEM etc.) and interconnectivity with Enterprise telephony, Contact Center, and Transport — including telecom. Role requires working closely with vendors on incident and issues. Tasks focus on incident management, escalation, system restoration, and break/fix scenarios. Additional requirements may include participating in change and problem management reviews, and working with other support teams to manage, triage, and resolve issues expeditiously with stakeholder management.
What you will do
About Bank of America
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.
Connecting Asia Pacific to the world
Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.
Learn more about this role