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Assistant Vice President / Vice President, APAC Mobility Product Manager, Employee Technology Support

Singapore, , Singapore

Job Description:

Your background

  • At least 5 years of experience working in Information Technology, Computer Science, or related fields.
  • Understand technology and have a pulse on industry trends and how they impact the Enterprise.
  • Recognize the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.
  • Ability to interact with regulators
  • Vendor Management experience
  • Corporate communication experience
  • Senior stakeholder engagement and reporting
  • Mobile communication background is a plus
  • Client services industry experience
  • Ability to think outside the box in a regulated environment
  • Bilingual language – Japanese or Korean language is a plus

What you can expect

We are seeking a talented individual to join our APAC Employee Technology Support (ETS) team as Mobility Manager. This role will provide critical Mobility services support for a global, cross-functional, multi-platform collaboration. The candidate will be responsible for deal with local telecom for contact and services management. The role will interact with various lines of business, telecom, and technology teams.

Role is responsible for support of Mobility platforms (iPhone, iPad, Blackberry UEM etc.) and interconnectivity with Enterprise telephony, Contact Center, and Transport — including telecom. Role requires working closely with vendors on incident and issues. Tasks focus on incident management, escalation, system restoration, and break/fix scenarios. Additional requirements may include participating in change and problem management reviews, and working with other support teams to manage, triage, and resolve issues expeditiously with stakeholder management.

What you will do

  • Maintaining relationships with vendors and partners, both internally and externally.
  • Assessing market competition by comparing the company's product to competitors' products, providing a business case and ultimate fit-for-purpose assessment.
  • Prioritizing features, then serving as the liaison between Operations, Engineering, Support teams to drive delivery into the platform.
  • Providing technical data to the Marketing and Client Support teams to generate material for marketing campaigns.
  • Working in a virtual team with Project Managers, Engineers, Operations, and Client Support – each performing their task, to drive the success of the product forward.
  • Attending demos with large and small companies to understand what products exist in the marketplace, to see if appropriate to bring into BOA to solve a business need.
  • Contractual Management of regional Mobility providers and corporate products
  • Identify and resolve product short falls and security gaps
  • Build a sustainable relationship and trust with global peers through open and interactive communication
     

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • At least 5 years of experience working in Information Technology, Computer Science, or related fields.
  • Understand technology and have a pulse on industry trends and how they impact the Enterprise.
  • Recognize the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.
  • Ability to interact with regulators
  • Vendor Management experience
  • Corporate communication experience
  • Senior stakeholder engagement and reporting
  • Mobile communication background is a plus
  • Client services industry experience
  • Ability to think outside the box in a regulated environment
  • Bilingual language – Japanese or Korean language is a plus

What you can expect

We are seeking a talented individual to join our APAC Employee Technology Support (ETS) team as Mobility Manager. This role will provide critical Mobility services support for a global, cross-functional, multi-platform collaboration. The candidate will be responsible for deal with local telecom for contact and services management. The role will interact with various lines of business, telecom, and technology teams.

Role is responsible for support of Mobility platforms (iPhone, iPad, Blackberry UEM etc.) and interconnectivity with Enterprise telephony, Contact Center, and Transport — including telecom. Role requires working closely with vendors on incident and issues. Tasks focus on incident management, escalation, system restoration, and break/fix scenarios. Additional requirements may include participating in change and problem management reviews, and working with other support teams to manage, triage, and resolve issues expeditiously with stakeholder management.

What you will do

  • Maintaining relationships with vendors and partners, both internally and externally.
  • Assessing market competition by comparing the company's product to competitors' products, providing a business case and ultimate fit-for-purpose assessment.
  • Prioritizing features, then serving as the liaison between Operations, Engineering, Support teams to drive delivery into the platform.
  • Providing technical data to the Marketing and Client Support teams to generate material for marketing campaigns.
  • Working in a virtual team with Project Managers, Engineers, Operations, and Client Support – each performing their task, to drive the success of the product forward.
  • Attending demos with large and small companies to understand what products exist in the marketplace, to see if appropriate to bring into BOA to solve a business need.
  • Contractual Management of regional Mobility providers and corporate products
  • Identify and resolve product short falls and security gaps
  • Build a sustainable relationship and trust with global peers through open and interactive communication
     

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-22057360

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Priscilla Tan

Referral Bonus:

0

Street Address

Primary Location:
2 HARBOURFRONT PLACE, #02-01, Singapore, 098499