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Officer, Operations Analyst, Global Markets Operations (Malaysia)

Kuala Lumpur, , Malaysia

Job Description:

Your background
·         Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner. 
·         Excellent communications skills and ability to present to an audience. 
·         Ability to work under pressure in a team environment. 
·         Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
·         Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate. 
·         Previous experience within a client service team with particular focus on DMA and OTC settlement. 
·         Knowledge of Operational Risk, Client Money Protection and Funding

Other Qualifications
∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

What you can expect

Incumbent will be part of the team where asset transfer and settlements is performed for the Global Markets Operations and Middle Office team for Bank of America Malaysia Berhad. Candidate must also be on hand to offer premium Client service and deal with all Client queries and support the relationships between our Clients and internal BofA departments. Up to date market knowledge on key initiatives and developments within the clearing and settlement space are desirable. Directly interacting with Clients on a daily basis, you will be the a point of contact for clients on operational matters and will act as Client advocate within BofA to ensure clients’ needs are met. Incumbent needs to also focus on delivering best practices and operational excellence.
Role focus on effort across various BAU processes supporting the correspondent banking FX business which started in January 2020, and supporting future targeted growth in that business.

What you will do
·         ensuring accurate and timely settlement of FX, Bonds, Money Market, IRS, CCS and other trades processed by Global Market Operations and Middle Office team;
·         monitor all items due for settlement and reporting on the same; 
·         ensure all trades booked are accurately processed the same day;
·         ensure all relevant MI and stakeholder queries are completed in a timely manner and as per expected standards.
·         support all other responsibilities within the scope of the team. 
·         directly interact with Front Office, Sales, Risk, Credit, and other departments to ensure that all deliverables are met in a timely manner and accurately.

About Bank of America 
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world 
Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.
 

Job Band:

H6

Shift: 

Hours Per Week:

39

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background
·         Presentable, confident and client focused. Client facing experience or ability to conduct discussions with Clients in a confident manner. 
·         Excellent communications skills and ability to present to an audience. 
·         Ability to work under pressure in a team environment. 
·         Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
·         Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate. 
·         Previous experience within a client service team with particular focus on DMA and OTC settlement. 
·         Knowledge of Operational Risk, Client Money Protection and Funding

Other Qualifications
∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

What you can expect

Incumbent will be part of the team where asset transfer and settlements is performed for the Global Markets Operations and Middle Office team for Bank of America Malaysia Berhad. Candidate must also be on hand to offer premium Client service and deal with all Client queries and support the relationships between our Clients and internal BofA departments. Up to date market knowledge on key initiatives and developments within the clearing and settlement space are desirable. Directly interacting with Clients on a daily basis, you will be the a point of contact for clients on operational matters and will act as Client advocate within BofA to ensure clients’ needs are met. Incumbent needs to also focus on delivering best practices and operational excellence.
Role focus on effort across various BAU processes supporting the correspondent banking FX business which started in January 2020, and supporting future targeted growth in that business.

What you will do
·         ensuring accurate and timely settlement of FX, Bonds, Money Market, IRS, CCS and other trades processed by Global Market Operations and Middle Office team;
·         monitor all items due for settlement and reporting on the same; 
·         ensure all trades booked are accurately processed the same day;
·         ensure all relevant MI and stakeholder queries are completed in a timely manner and as per expected standards.
·         support all other responsibilities within the scope of the team. 
·         directly interact with Front Office, Sales, Risk, Credit, and other departments to ensure that all deliverables are met in a timely manner and accurately.

About Bank of America 
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world 
Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.
 

Learn more about this role

Full time

JR-22056882

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Adeline Chan

Referral Bonus:

0

Street Address

Primary Location:
67 JALAN RAJA CHULAN, Kuala Lumpur, 50200