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Operations Representative

Dallas, Texas

Job Description:

Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, call center support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship.

Processes transactions in one or more of the company's internal operations to support domestic and international customers, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, help desk support, reviewing and processing transactions for image processing, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship. Performs a variety of routine and some non-routine clerical /accounting functions in the image environment. Job responsibilities will include: image file processing, and image quality.  Ensures quality service and effective and efficient operations support for the assigned area's internal business  partners and/or external customers/clients. Intermediate level position performs routine and various item processing. Performs some functions required at the Lead Ops Rep level and typically serves as backup workflow coordinator and/or a subject matter expert.

Qualifications: 

  • Under general supervision, enters alphanumeric data from a variety of sources into a computer database.
  • Must possess strong 10 key alpha and numeric keyboard skills.
  • Corrects errors according to standard procedures.
  • May handle minor problems but refers more difficult problems to manager for resolution.
  • Must be able to maintain speed and accuracy under pressure of heavy workloads and meet required productivity and quality standards.
  • Performs other support operations functions and administrative tasks as required.
  • Expertise in Microsoft Office products (especially Excel).
  • Ability to multitask in fast paced environment.
  • More than 8 hour day may be expected as dictated by work volume. Must work until completion of volume. 
  • Must pay close attention to detail; good attendance, teamwork.
  • Special Notation: Perform Duplicate Detection process for Virtual Site. Will use system reports to perform specific functions to delete items captured more than once. 

Competencies:

  • Delivers Results for Customer and Clients -Commits to meeting productivity and quality DPMO goals.
  • Know the Business - Keeps up to date regarding policies, procedures, compliance training, and technology affecting his/her area
  • Achieves Results - Demonstrates accuracy and thoroughness in all areas of production and quality. Achieves performance and utilization targets.
  • Must Work Well with others-   Collaborates and works effectively with others by establishing and maintaining a positive working relationship built on mutual respect and trust.
  • Focuses on and recognizes the success of teammates via Global Recognition.
  • Must Achieve Results the Right Way - Acts with Courage and Conviction by appropriately sharing his/her opinion. 
  • Learns, Adapts and Demonstrates a commitment to learning.  Adjusts to changing demands and job requirements. 
  • Lives Our Company Values by visibly demonstrating the commitment to our values.

Job Band:

H8

Shift: 

3rd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Sun - Wed 8pm - 4:30am Sat 2pm - 10:30pm

Referral Bonus Amount:

0

Job Description:

Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, call center support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship.

Processes transactions in one or more of the company's internal operations to support domestic and international customers, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, help desk support, reviewing and processing transactions for image processing, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship. Performs a variety of routine and some non-routine clerical /accounting functions in the image environment. Job responsibilities will include: image file processing, and image quality.  Ensures quality service and effective and efficient operations support for the assigned area's internal business  partners and/or external customers/clients. Intermediate level position performs routine and various item processing. Performs some functions required at the Lead Ops Rep level and typically serves as backup workflow coordinator and/or a subject matter expert.

Qualifications: 

  • Under general supervision, enters alphanumeric data from a variety of sources into a computer database.
  • Must possess strong 10 key alpha and numeric keyboard skills.
  • Corrects errors according to standard procedures.
  • May handle minor problems but refers more difficult problems to manager for resolution.
  • Must be able to maintain speed and accuracy under pressure of heavy workloads and meet required productivity and quality standards.
  • Performs other support operations functions and administrative tasks as required.
  • Expertise in Microsoft Office products (especially Excel).
  • Ability to multitask in fast paced environment.
  • More than 8 hour day may be expected as dictated by work volume. Must work until completion of volume. 
  • Must pay close attention to detail; good attendance, teamwork.
  • Special Notation: Perform Duplicate Detection process for Virtual Site. Will use system reports to perform specific functions to delete items captured more than once. 

Competencies:

  • Delivers Results for Customer and Clients -Commits to meeting productivity and quality DPMO goals.
  • Know the Business - Keeps up to date regarding policies, procedures, compliance training, and technology affecting his/her area
  • Achieves Results - Demonstrates accuracy and thoroughness in all areas of production and quality. Achieves performance and utilization targets.
  • Must Work Well with others-   Collaborates and works effectively with others by establishing and maintaining a positive working relationship built on mutual respect and trust.
  • Focuses on and recognizes the success of teammates via Global Recognition.
  • Must Achieve Results the Right Way - Acts with Courage and Conviction by appropriately sharing his/her opinion. 
  • Learns, Adapts and Demonstrates a commitment to learning.  Adjusts to changing demands and job requirements. 
  • Lives Our Company Values by visibly demonstrating the commitment to our values.

Shift:

3rd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22056403

Band: H8

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jessica Horn [C]

Referral Bonus:

0

Street Address

Primary Location:
1950 N STEMMONS FWY, TX, Dallas, 75207