Client Protection Strategy and Business Intelligence Executive

Job Description:

Client Protection Strategy and Business Intelligence Executive is a key leadership role within the Retail Banking Client Protection team. The Executive will be responsible for developing and driving Innovative strategies and tactics to proactively address the evolving trends within the Fraud threat landscape.  The Executive will have deep subject matter expertise of the Fraud Industry and have extensive Regulatory experience and expert knowledge of Regulation E. 

 The Executive will partner effectively across both Client Protection and with Key Partners with specific focus on strategies to proactively prevent Fraud across payments channels. Additionally, this role will play an integral role with driving the execution and transformation of our horizontal operations processes infusing strong fraud management disciplines across all processes.

The successful candidate must be a strong, decisive, results-oriented leader with strong business acumen, regulatory experience, and process design skills with ability to influences process changes and investments with high impact, based on market insights and business strategy.

• Drive analytics to develop fraud mitigation strategies, carefully striking a balance between fraud prevention and client impact/operational cost, leading with client experience, and ensuring all decisions are within the Firm’s established risk appetite
• Evaluate the fraud risk and business strategies, and recommend appropriate countermeasures to reduce exposure
• Consistently challenge the status quo to find opportunities to develop and refine our fraud policies and procedures, working closely with business, operations, and policy partners
• Present fluently and confidently to executive leadership, reporting on key trends and new innovative solutions
• Extensive Regulatory Experience and act as the subject matter expert on Regulation E     

Leads the development of cross-Consumer & Small Business strategy formulation, initiatives, and insights. Advises Line of Business and external executive-level leaders on critical decisions, and partners across the enterprise to deliver integrated strategy and achieve growth objectives. Influences process changes and investments with high impact, based on market insights and business strategy. Manages and develops leaders in an inclusive environment across the organization.

Required:

• Minimum 15+ years related experience
• Experience analyzing and interpreting data, high level of comfort with metrics and reporting
• Ability to connect people and perspectives to reach new solutions, build relationships, confidence and trust with colleagues across all levels of the organization
• Experience developing and implementing growth strategies
• Ability to influence across the Enterprise
• Prior experience managing teams

Desired:

• Six Sigma/Lean practices and change management
• BS/BA degree required; Master’s Degree preferred

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