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Analyst II-Non Trading Support

London, , United Kingdom

Job Description:

Job Title: Analyst II-Non Trading Support

Corporate Title: Officer

Location: London

Bank of America:

We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients – individuals, companies and institutional investors – shapes the way that we organize ourselves and run our business.

Global Technology delivers technology services globally across the bank’s eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management.

Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.

Role Description:

  • Point of contact for the Business and Service Desk for escalations and enquiries
  • Engage in high severity business impacting production incidents and problem tickets to work through to resolution
  • Engage engineering teams for process and application improvement opportunities
  • Review system documentation for accuracy and updates as necessary
  • Provide support for Executives and users with accessibility needs
  • Software and system fault diagnosis, analysis and fix
  • Ownership of all user problems through to completion
  • Liaising with other technology partners or vendors
  • Risk awareness of technology and business impact
  • Assisting with other system related activities (IMAC)
  • Engaging with technology partners & vendors on a day to day basis
  • Follow our Remote Support model

The Team:

The successful applicant will have a passion for Technology combined with a desire to forge a career within client facing Desk Support role.

Bank of America in turn will offer you exposure and training on the latest technologies in a supportive and diverse team environment.

Core Skills:

  • Needs to be able to communicates in a clear and logical manner, focusing on key points
  • Clients are at the heart of everything we do and delivering the highest standard of support is key
  • Industry or role specific experience, particularity around core hardware and software  

Desirable experience:        

  • Microsoft Certification
  • Previous experience within the financial industry and desktop support roles  

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H6

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Analyst II-Non Trading Support

Corporate Title: Officer

Location: London

Bank of America:

We are a financial services company offering a wide array of opportunities across many functions. Our focus on the financial success of our clients – individuals, companies and institutional investors – shapes the way that we organize ourselves and run our business.

Global Technology delivers technology services globally across the bank’s eight lines of business that serve individuals, companies and institutions. The team also focuses on digital banking, payments, infrastructure, data management and technology that enhances cyber security, and risk and capital management.

Innovation is at the heart of all Global Technology does. As a member of Global Tech, you will use leading technologies such as robotics and artificial intelligence, as well as improved processes, to build our business. The team has replaced core platforms and simplified its infrastructure to improve speed to market. Its private cloud provides an environment that is scalable and secure. Global Tech uses data and analytics to enhance service, provide solutions and deepen relationships.

Role Description:

  • Point of contact for the Business and Service Desk for escalations and enquiries
  • Engage in high severity business impacting production incidents and problem tickets to work through to resolution
  • Engage engineering teams for process and application improvement opportunities
  • Review system documentation for accuracy and updates as necessary
  • Provide support for Executives and users with accessibility needs
  • Software and system fault diagnosis, analysis and fix
  • Ownership of all user problems through to completion
  • Liaising with other technology partners or vendors
  • Risk awareness of technology and business impact
  • Assisting with other system related activities (IMAC)
  • Engaging with technology partners & vendors on a day to day basis
  • Follow our Remote Support model

The Team:

The successful applicant will have a passion for Technology combined with a desire to forge a career within client facing Desk Support role.

Bank of America in turn will offer you exposure and training on the latest technologies in a supportive and diverse team environment.

Core Skills:

  • Needs to be able to communicates in a clear and logical manner, focusing on key points
  • Clients are at the heart of everything we do and delivering the highest standard of support is key
  • Industry or role specific experience, particularity around core hardware and software  

Desirable experience:        

  • Microsoft Certification
  • Previous experience within the financial industry and desktop support roles  

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-22055160

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

James Bannerman

Referral Bonus:

0

Street Address

Primary Location:
2 KING EDWARD ST, London, EC1A 1HQ