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Operations Control Manager - Global Markets Data Analytics & Reporting (Charlotte, NC)

Charlotte, North Carolina

Job Description:

Enterprise Role Overview:

Manages a specific operations segment to support compliance across functional operations area. Functions managed have strict regulatory driven deadlines and are directed by internal bank policy, and multiple regulatory requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Responsible for expense oversight, reporting, forecasting and building and maintaining strong business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements. Requires a working knowledge of end to end processes since decisions have significant impact affecting compliance practices in various product lines. Develops and implements new processes/procedures to improve operating efficiency. Identifies, analyzes and resolves complex problems related to product lines or functions. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead small internal projects or be Involved in a variety of larger LOB projects. Responsibilities include forecasting/managing staffing levels and capacities and performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience. May have indirect oversight of virtual offshore teams.

LOB Specific Job Description:

Position to ensure we can run data processes required for Onboarding/Offboarding associated with AML and business decisions for GM Clients

Responsibilities:

• Understand GBAM account closure process end to end
• Single point of contact to LECCT, Detect & Control, and process stakeholders for data related inquires
• Develop and maintain robust QA process for GBAM Account Closures using data from team’s workflow tool
• Provide support and assistance to the business to operationalize QA process as needed
• Support other production activities related to account closure coordination as needed, including advanced research requests
• Assist team in creating key risk indicators and metrics to project the health of the business
• Proactively identify risk areas or gaps within current process controls and raise items to team and manager
• Develop business rules logic for technology development and enhancement efforts and serve as liaison with technology
• Establish new business reports and metrics as needed

Requirements:

• Proficient in using, summarizing and explaining large data sets.
• Able to grasp complex concepts
• Proficient in Microsoft Office Products including: PowerPoint, Visio, Word, Excel including pivot tables
• Knowledge of Anti-Money Laundering standards, processes and requirements
• Knowledge of Global Banking and Markets
• Able to manage multiple small projects/initiatives
• Excellent oral and written communication skills
• Executive presence/presentation skills
• Self-starter

Other Qualifications:

∙ SQL experience
∙ Tableau experience preferred. 
∙ Experience in refining manual processes by automating and streamlining.  Using VBA, Macro, writing rules, SQL, and building tableau views and Dashboards.
.  Experience in identifying KPIs/KRIs and create, manage and automate metrics
∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Enterprise Role Overview:

Manages a specific operations segment to support compliance across functional operations area. Functions managed have strict regulatory driven deadlines and are directed by internal bank policy, and multiple regulatory requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Responsible for expense oversight, reporting, forecasting and building and maintaining strong business/client relationships. Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements. Requires a working knowledge of end to end processes since decisions have significant impact affecting compliance practices in various product lines. Develops and implements new processes/procedures to improve operating efficiency. Identifies, analyzes and resolves complex problems related to product lines or functions. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead small internal projects or be Involved in a variety of larger LOB projects. Responsibilities include forecasting/managing staffing levels and capacities and performance management. Six Sigma preferred. Bachelor's degree or comparable work experience preferred with 3-5 years supervisory experience. May have indirect oversight of virtual offshore teams.

LOB Specific Job Description:

Position to ensure we can run data processes required for Onboarding/Offboarding associated with AML and business decisions for GM Clients

Responsibilities:

• Understand GBAM account closure process end to end
• Single point of contact to LECCT, Detect & Control, and process stakeholders for data related inquires
• Develop and maintain robust QA process for GBAM Account Closures using data from team’s workflow tool
• Provide support and assistance to the business to operationalize QA process as needed
• Support other production activities related to account closure coordination as needed, including advanced research requests
• Assist team in creating key risk indicators and metrics to project the health of the business
• Proactively identify risk areas or gaps within current process controls and raise items to team and manager
• Develop business rules logic for technology development and enhancement efforts and serve as liaison with technology
• Establish new business reports and metrics as needed

Requirements:

• Proficient in using, summarizing and explaining large data sets.
• Able to grasp complex concepts
• Proficient in Microsoft Office Products including: PowerPoint, Visio, Word, Excel including pivot tables
• Knowledge of Anti-Money Laundering standards, processes and requirements
• Knowledge of Global Banking and Markets
• Able to manage multiple small projects/initiatives
• Excellent oral and written communication skills
• Executive presence/presentation skills
• Self-starter

Other Qualifications:

∙ SQL experience
∙ Tableau experience preferred. 
∙ Experience in refining manual processes by automating and streamlining.  Using VBA, Macro, writing rules, SQL, and building tableau views and Dashboards.
.  Experience in identifying KPIs/KRIs and create, manage and automate metrics
∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22054640

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Meghann Fields

Referral Bonus:

0

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255