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Senior Design Program Manager, Bank of America Experience Design

Charlotte, North Carolina;

Job Description:

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes interaction designers, graphic designers, researchers, strategic designers, design program managers, content strategists, design technologists and other creative professionals. The team is constantly iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As a Senior Design Program Manager, you will
Create the business practices and operational infrastructure that free our teams to deliver the greatest output possible — creating operating rhythms, improving workflow, facilitating planning, orchestrating reviews, monitoring team and project health, and fostering a strong design culture.

  • Lead or collaborate with XD team leadership in key project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes 
  • Provide strategic input on scope, resourcing, and sequencing of large bodies of work 
  • Collaborate with and support XD team leads by delivering strategic counsel through all project interactions 
  • Collaborate with XD leaders and partner organizations to optimize resource deployment across the entire portfolio 
  • Work with Partner groups to ensure optimal resource alignment against business goals 
  • Manage and demand/supply reporting and make the case for incremental resources, as needed 
  • Manage relationships with stakeholders across Digital Banking and partner lines of business to continually improve processes 
  • Proactively collaborate across all organizations to find creative solutions 
  • Aggressively seek out any and all issues blocking the XD organization from providing the highest possible value 
  • Execute and optimize against overall XD operational strategy 
  • Drive E2E process improvement and streamlining of routines to allow greater productivity and integration of the XD team across the enterprise 
  • Produce regular portfolio status reporting 
  • Mentor junior team members and elevate craft knowledge across the team

You’re a person who (required skills):

  • 5+ years of project/process management or business experience 
  • Bachelor’s degree in business, Design, or related digital or business process-related field or equivalent work experience
  • Strong process knowledge including Human-Centered Design, Design Sprints, Agile and other process methodologies used in the digital environment 
  • Experience with Atlassian tools such as Jira and Confluence 
  • Knowledgeable and practiced at multi-channel industry standards and best practices 
  • Strong verbal and written communicator 
  • Working knowledge of software used by designers and project manager

And you are a person who:

  • Makes stuff happen: Uses defined and ad hoc processes to get the job done. Proactively inspects, detects, and juggles to find the best way to make things happen. Provides real leadership and acts as the hub of knowledge and source of truth for initiatives. Influences people, anticipates and resolves issues, sees the big picture. 
  • Brings teams together: Inspires individuals and teams to recognize the value of getting things done. Nudges, leads, empowers, facilitates, and communicates to get teams to make things happen. 
  • Solves problems: Leverages broad digital knowledge to identify and drive solutions. Understands overall strategy, execution tactics, business drivers, technical capabilities, and more to effectively engage cross-organization teams. 
  • Navigates: Great communicators and networkers who can drive conversations with all teams engaged in the digital space. Speaks the languages of design, business, and technology to drive progress through respect and understanding. 
  • Organized juggler: Works on multiple initiatives at one time, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience. Advocates for smart application of process to get highest quality work at the fastest pace. 
  • Learns and adapts: Keep pace with the ever-changing digital environment iterating designs through Lean XD, Agile, and other modern design/build processes.
     

You’ll be better prepared if you have (desired skills):

  • Master’s degree, PMP certification or commensurate work experience 
  • Financial or similar industry experience
     

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.  Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. 
  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. 
  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. 
  • Is committed to advancing our tools, technology and ways of working.  We always put our clients first to meet their evolving needs. 
  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8 am - 5 pm

Referral Bonus Amount:

10000

Job Description:

At Bank of America, we’re guided by a common purpose: to help make financial lives better by connecting clients and communities to the resources they need to be successful. Bank of America’s Experience Design team includes interaction designers, graphic designers, researchers, strategic designers, design program managers, content strategists, design technologists and other creative professionals. The team is constantly iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals in more customized, intuitive, innovative, engaging, secure, and time-saving ways.

As a Senior Design Program Manager, you will
Create the business practices and operational infrastructure that free our teams to deliver the greatest output possible — creating operating rhythms, improving workflow, facilitating planning, orchestrating reviews, monitoring team and project health, and fostering a strong design culture.

  • Lead or collaborate with XD team leadership in key project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes 
  • Provide strategic input on scope, resourcing, and sequencing of large bodies of work 
  • Collaborate with and support XD team leads by delivering strategic counsel through all project interactions 
  • Collaborate with XD leaders and partner organizations to optimize resource deployment across the entire portfolio 
  • Work with Partner groups to ensure optimal resource alignment against business goals 
  • Manage and demand/supply reporting and make the case for incremental resources, as needed 
  • Manage relationships with stakeholders across Digital Banking and partner lines of business to continually improve processes 
  • Proactively collaborate across all organizations to find creative solutions 
  • Aggressively seek out any and all issues blocking the XD organization from providing the highest possible value 
  • Execute and optimize against overall XD operational strategy 
  • Drive E2E process improvement and streamlining of routines to allow greater productivity and integration of the XD team across the enterprise 
  • Produce regular portfolio status reporting 
  • Mentor junior team members and elevate craft knowledge across the team

You’re a person who (required skills):

  • 5+ years of project/process management or business experience 
  • Bachelor’s degree in business, Design, or related digital or business process-related field or equivalent work experience
  • Strong process knowledge including Human-Centered Design, Design Sprints, Agile and other process methodologies used in the digital environment 
  • Experience with Atlassian tools such as Jira and Confluence 
  • Knowledgeable and practiced at multi-channel industry standards and best practices 
  • Strong verbal and written communicator 
  • Working knowledge of software used by designers and project manager

And you are a person who:

  • Makes stuff happen: Uses defined and ad hoc processes to get the job done. Proactively inspects, detects, and juggles to find the best way to make things happen. Provides real leadership and acts as the hub of knowledge and source of truth for initiatives. Influences people, anticipates and resolves issues, sees the big picture. 
  • Brings teams together: Inspires individuals and teams to recognize the value of getting things done. Nudges, leads, empowers, facilitates, and communicates to get teams to make things happen. 
  • Solves problems: Leverages broad digital knowledge to identify and drive solutions. Understands overall strategy, execution tactics, business drivers, technical capabilities, and more to effectively engage cross-organization teams. 
  • Navigates: Great communicators and networkers who can drive conversations with all teams engaged in the digital space. Speaks the languages of design, business, and technology to drive progress through respect and understanding. 
  • Organized juggler: Works on multiple initiatives at one time, using strong communication skills to manage time and expectations appropriately with a demonstrated ability to think strategically about the overall experience. Advocates for smart application of process to get highest quality work at the fastest pace. 
  • Learns and adapts: Keep pace with the ever-changing digital environment iterating designs through Lean XD, Agile, and other modern design/build processes.
     

You’ll be better prepared if you have (desired skills):

  • Master’s degree, PMP certification or commensurate work experience 
  • Financial or similar industry experience
     

We’re a culture that

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to build and advance their careers.  Along with taking care of our clients we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals. 
  • Believes diversity makes us stronger so we can reflect, connect to and meet the diverse needs of our clients around the world. 
  • Provides continuous training and developmental opportunities to help employees achieve their goals, whatever their background or experience. 
  • Is committed to advancing our tools, technology and ways of working.  We always put our clients first to meet their evolving needs. 
  • Believes in responsible growth and is dedicated to supporting communities around the world by connecting them to the lending, investing and giving they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22052746

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Tori Roy

Referral Bonus:

10000