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Team Leader

Mumbai, , India

Job Description:



Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.


We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.


Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.


* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.


Process Overview*
KYC team ensures an environment where particular client is complying with the CDD (Client Due Diligence)guidelines. They perform the checks on the population managed by On-boarding teams globally and are responsible to have most updated documentation / information updated for clients maintaining relationship with Bank of America

Job Description*
The purpose of the job is to report and analyze data around completeness and accuracy of the “Know Your Customer” data and information that is collected on our clients and to ensure compliance with Anti-Money Laundering policies and procedures.  In addition, this job is to insure that the proper Risk related activities are preformed based on the analysis of that client data and in accordance with AML policies.  This information is critical in our efforts to comply with internal risk avoidance efforts and external compliance requirements.

Use Customer Identification Program (CIP)-Customer Due Diligence CDD procedures, existing and newly self-sourced documents and data in the system of record (SOR), to perform Document Gap Analysis (DGA) to identify all documents/requirements needed to Refresh client
Update the requirement with results of DGA and capture outstanding information / documents required from client owner or client
Co ordinate with Client Outreach Specialist (COS), client owner or client owner delegate for client Outreach
Engage outreach employee when additional clarification on satisfying requirements is requested, and follow- up when requirements are not received
Review client documents for accuracy & completeness to ensure they satisfy KYC requirements per the jurisdiction & business type
Execute Enhanced Due Diligence (EDD) on high risk client types- Money Service Businesses (MSB)s, Third Party Payment Processors (TPPP), Correspondent Banks, Casinos, Banknotes, and Charities and Non-Governmental Organizations (CNGO):
Manage client clarifications. Review procedures or standards regarding issues from client responses in order to resolve
Work with the regional stakeholders confirming Laws, Rules, and Regulation (LRR) impact for the business, products, clients and/or processes


Graduate any stream

 Certifications If Any
AML certification desired

 Experience Range*
3-5+ years

 Foundational skills*
Knowledge on AML KYC & basics of Client due diligence
Knowledge on Banking & markets
Basic Understanding of Enhanced due diligence
Strong Communication Skills
Good Email Writing Skills

 Desired skills
Familiarity with Global Banking and market products an advantage Knowledgeable of regulatory environment, risk framework, policies & standards.
Technical skills in excel

Work Timings*
07:30 AM to 22:30 PM (depending on the geography supported)

Job Location*

Learn more about this role

Full time


Band: H7

Manages People:


Talent Acquisition Contact:

Mrudul Gurao

Referral Bonus:


Street Address

Primary Location:
Mindspace, Link Road Malad, Mumbai, 400064